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TICKET ARCHIVE -> Digital Mouse
dontmakeme - Jul 29, 2005 - 10:12 am
Using my new digital optical Apple mouse my blue & white G3 desktop running 10.3.9 will not wake from sleep. When I plug in the old non digital non optical mouse everything works fine.
How to fix?
How to fix?
Stuartpau - Jul 29, 2005 - 2:33 pm
Hi, are you talking about using a radio cordless moue here, or is it a standar cordless mouse.
eithr way, the optical mice need to have some power to them to detect motion and some of the older Macs in sleep mode do not supply this. So when you move you mouse nothing is read on the computer.
also with Radio Mice. the computer in sleep mode is not registering the fact that the mouse is doing anything.
This is only on the older macs the newer ones seem to wake from these kinds of mice.
Even on the Newer macs there are things that you simply have to have a corded mouse , such as trying to get something in the CD tray to eject by holding the moue button down. That trick requires a good old fashioned corded mouse, although it can be optical.
To wake you computer up, have you tried the key board. Usually by pushing the keys your system should wake up, if it doesn't there may be some issue with the sleep settings, sleep mode has long been a buggy situation on Macs I am afraid to say.
Try typing on the Keyboard to see if that wakes your Mac up, if not we will need to take a look at some settings in your Mac OK?
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Stuart
eithr way, the optical mice need to have some power to them to detect motion and some of the older Macs in sleep mode do not supply this. So when you move you mouse nothing is read on the computer.
also with Radio Mice. the computer in sleep mode is not registering the fact that the mouse is doing anything.
This is only on the older macs the newer ones seem to wake from these kinds of mice.
Even on the Newer macs there are things that you simply have to have a corded mouse , such as trying to get something in the CD tray to eject by holding the moue button down. That trick requires a good old fashioned corded mouse, although it can be optical.
To wake you computer up, have you tried the key board. Usually by pushing the keys your system should wake up, if it doesn't there may be some issue with the sleep settings, sleep mode has long been a buggy situation on Macs I am afraid to say.
Try typing on the Keyboard to see if that wakes your Mac up, if not we will need to take a look at some settings in your Mac OK?
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Stuart
dontmakeme - Jul 29, 2005 - 3:52 pm
Nothing will wake up the computer. It must be restarted using reset.
Stuartpau - Jul 29, 2005 - 8:14 pm
Ok can you let me know how old this Mac is, there is the possibility that the PRAM battery is getting low and preventing the Mac from waking properly.
One way of checking the battery is to set the date and time, then turn off the mac and disconnect it from the Power completely overnight and then check the date again on restart the next day. IF the date has gone back to some other date and time, you battery needs changing. This is only a rough check and may not find a battery that is going but not gone.
Generally these batteries last for about 4 years before needing replacing, and you can get them from Radio Shack.
Also have you tried to reset the Mac PRAM, by holding down the Command, Option P and R keys during a restart. You will need to hold these keys down for quite a while, until you have heard the startup chime at least 3 times, then let go of the keys and let the mac startup normally.
When you have done this, go to the Energy saver settings and set them up according to your preferences, but also under options make sure that wake for administrator access is checked.
Also you may need have a stuck preference file called com.apple.systempreferences.plist. This file is located in the preference folder of the library folder inside your user folder.
You can safely delete this file and then restart you mac. The file should be recreated. You may have to alter some of the settings desktop picture, time zone things like that, and your mac may run a little slowly until it has rebuilt all its preferences. Some times when one of these files gets stuck it causes symptoms such as you are getting.
There are other things that can cause your problems but I will need more info on you Mac.
If you can run the system profiler and save the output as a system Profiler version ? xml file. You get to that under the save as menu in the system profiler which is in the utilities folder on your main startup drive.
This should help me troubleshoot what is going on inside your mac.
You can send this file to stuarta@macosx.com.
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Stuart
One way of checking the battery is to set the date and time, then turn off the mac and disconnect it from the Power completely overnight and then check the date again on restart the next day. IF the date has gone back to some other date and time, you battery needs changing. This is only a rough check and may not find a battery that is going but not gone.
Generally these batteries last for about 4 years before needing replacing, and you can get them from Radio Shack.
Also have you tried to reset the Mac PRAM, by holding down the Command, Option P and R keys during a restart. You will need to hold these keys down for quite a while, until you have heard the startup chime at least 3 times, then let go of the keys and let the mac startup normally.
When you have done this, go to the Energy saver settings and set them up according to your preferences, but also under options make sure that wake for administrator access is checked.
Also you may need have a stuck preference file called com.apple.systempreferences.plist. This file is located in the preference folder of the library folder inside your user folder.
You can safely delete this file and then restart you mac. The file should be recreated. You may have to alter some of the settings desktop picture, time zone things like that, and your mac may run a little slowly until it has rebuilt all its preferences. Some times when one of these files gets stuck it causes symptoms such as you are getting.
There are other things that can cause your problems but I will need more info on you Mac.
If you can run the system profiler and save the output as a system Profiler version ? xml file. You get to that under the save as menu in the system profiler which is in the utilities folder on your main startup drive.
This should help me troubleshoot what is going on inside your mac.
You can send this file to stuarta@macosx.com.
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Stuart
Stuartpau - Jul 29, 2005 - 8:23 pm
Another thing that I recalled about the Blue and White G3 Macs was that some of them ran SCSI hard drives and there was an issue with the firmware on these drives causing the computer to fail from waking from sleep.
You may want to check out this link which covers that area if your Mac is one of these models.
It leads to an article and a firmware update that fixed that problem.
http://docs.info.apple.com/article.html?artnum=30239
THe one thing that is bothering me in particular is, was everything working OK on the earlier versions of Panther 10.3.XX, I have to ask this as there are some problems with the 10.3.9 release of this OS X and some companies recommended that you go no further that 10.3.7 which actually cured a lot of problems
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Stuart
You may want to check out this link which covers that area if your Mac is one of these models.
It leads to an article and a firmware update that fixed that problem.
http://docs.info.apple.com/article.html?artnum=30239
THe one thing that is bothering me in particular is, was everything working OK on the earlier versions of Panther 10.3.XX, I have to ask this as there are some problems with the 10.3.9 release of this OS X and some companies recommended that you go no further that 10.3.7 which actually cured a lot of problems
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Stuart
dontmakeme - Jul 30, 2005 - 5:49 pm
Stuart,
Computer was bought 3/17/99. The PRAM battery is less than 4 years old. The computer is shut down and the power is off when it is not in use and there has been no problem with date and time. I've only used sleep recently [as a result of acquiring my son's older G3 laptop] so that I can share an external firewire hard drive between the desktop and laptop. When I backup the desktop with the firewire hard drive by putting the desktop to sleep I can bring up the external HD on the laptop. This is merely a convenience and not essential.
I have zapped the PRAM. Under the energy saver options there is nothing about administrator access, just under wake options "allow the power button to sleep the computer" and under other options "restart automatically after a power failure". Also I tried the com.apple.systempreference.plist discard and restart with no change noted.
Sometimes I can put the computer to sleep & awaken it one time, but if I try it a second time it takes a while for it to react and when it does it will not awaken and must be restarted with the reset button.
I will email you the system profile, but there doesn't appear to be a SCSI hard drive.
Thanks,
Charles
Computer was bought 3/17/99. The PRAM battery is less than 4 years old. The computer is shut down and the power is off when it is not in use and there has been no problem with date and time. I've only used sleep recently [as a result of acquiring my son's older G3 laptop] so that I can share an external firewire hard drive between the desktop and laptop. When I backup the desktop with the firewire hard drive by putting the desktop to sleep I can bring up the external HD on the laptop. This is merely a convenience and not essential.
I have zapped the PRAM. Under the energy saver options there is nothing about administrator access, just under wake options "allow the power button to sleep the computer" and under other options "restart automatically after a power failure". Also I tried the com.apple.systempreference.plist discard and restart with no change noted.
Sometimes I can put the computer to sleep & awaken it one time, but if I try it a second time it takes a while for it to react and when it does it will not awaken and must be restarted with the reset button.
I will email you the system profile, but there doesn't appear to be a SCSI hard drive.
Thanks,
Charles
Stuartpau - Jul 31, 2005 - 7:21 pm
Well you have for sure done all the right things and I have not been able to see anything that might be a real issue in your System profile, except for the possibility that you may have a SCSI card in your Mac, either that or it is built in.
It is listed as Parallel SCSI and has no scsi drives attached to it, but it does not appear under PCI cards so it may be built in. It has been so long since any Mac I had, actually had SCSI built in directly I have forgotten which models have this facility, especially nowadays with Firewire pretty much as fast as most people need and whole bunch cheaper. One thing to take note of is the fact that as Apple improved OS 10.3, it gradually reduced support for SCSI directly and I think that it was finally removed in 10.3.9, I will check on that for you. I know that in 10.4 SCSI has to be installed by third party software.
IF you do have a SCSI card and can live without the SCSI card I would try removing it to see if it part of the problem, although I have a feeling that in your Mac SCSI is built in and not removable. If that is the case I doubt that SCSI is having any effect unless you have something plugged into it and you don't.
I have checked with the Apple Knowledgebase notes I collect and see no reason at all why the optical mouse or keyboard should not wake your system. The only possibility is the fact that some of these devides will not work when they are in the Low Power Mode the computer goes into when it is asleep.
Can you let me know how you have the firewire drive connected between you 2 computers.?
Also have you tried the sleep wake function withthe Firewire drive disconnected.
I hate to admit it at this point but I am really fishing for a clue here as to what is causing your problem.
Let me know how you set up the Firewire drive between your computers and let me know if you have tried to wake the system with the drive disconnected.
I am real sorry that I have not been able ot get you an answer yet, but I am still looking.
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Stuart
It is listed as Parallel SCSI and has no scsi drives attached to it, but it does not appear under PCI cards so it may be built in. It has been so long since any Mac I had, actually had SCSI built in directly I have forgotten which models have this facility, especially nowadays with Firewire pretty much as fast as most people need and whole bunch cheaper. One thing to take note of is the fact that as Apple improved OS 10.3, it gradually reduced support for SCSI directly and I think that it was finally removed in 10.3.9, I will check on that for you. I know that in 10.4 SCSI has to be installed by third party software.
IF you do have a SCSI card and can live without the SCSI card I would try removing it to see if it part of the problem, although I have a feeling that in your Mac SCSI is built in and not removable. If that is the case I doubt that SCSI is having any effect unless you have something plugged into it and you don't.
I have checked with the Apple Knowledgebase notes I collect and see no reason at all why the optical mouse or keyboard should not wake your system. The only possibility is the fact that some of these devides will not work when they are in the Low Power Mode the computer goes into when it is asleep.
Can you let me know how you have the firewire drive connected between you 2 computers.?
Also have you tried the sleep wake function withthe Firewire drive disconnected.
I hate to admit it at this point but I am really fishing for a clue here as to what is causing your problem.
Let me know how you set up the Firewire drive between your computers and let me know if you have tried to wake the system with the drive disconnected.
I am real sorry that I have not been able ot get you an answer yet, but I am still looking.
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Stuart
dontmakeme - Aug 1, 2005 - 7:28 am
I added the SCSI card shortly after I got the G3 desktop for the SCSI ext. hard drive that I had been using with my old 6100/60 as a back up. The 6100 still works but is boxed up, as is the SCSI ext. hard drive, since it is no longer needed. As far as I'm aware, leaving the SCSI card installed shouldn't affect any thing.
The firwire drive is connected to the firewire port on each computer, and I have just discovered that the way to make everything work is after I have finished transferring stuff to the powerbook is to turn off the firewire hd before awakening the desktop from sleep.
Thanks for your help.
Charles
The firwire drive is connected to the firewire port on each computer, and I have just discovered that the way to make everything work is after I have finished transferring stuff to the powerbook is to turn off the firewire hd before awakening the desktop from sleep.
Thanks for your help.
Charles
Stuartpau - Aug 1, 2005 - 2:17 pm
Well you answered your own question, it was probably from my point of view about the only thing left that I had not covered and I was getting to be guessing at that.
You are correct, I doubt that a SCSI card that has nothing connected to it would affect the sleep mode, except for one, and that was the Adaptec 2940, this card always messed up the computer's sleep mode and Adaptec as far as I know never fixed it.
Either way I hope I managed to help some, and glad you worked out your problem
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Stuart
You are correct, I doubt that a SCSI card that has nothing connected to it would affect the sleep mode, except for one, and that was the Adaptec 2940, this card always messed up the computer's sleep mode and Adaptec as far as I know never fixed it.
Either way I hope I managed to help some, and glad you worked out your problem
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Stuart
dontmakeme - Aug 2, 2005 - 12:34 pm
Problem came back. I replaced the PRAM battery and everything seems ok. The old PRAM battery had 3.59 volts left which would seem to be enough,??
Stuartpau - Aug 2, 2005 - 10:51 pm
Well that is pretty close on the PRAM battery but it will probably be actually lower than that as most people test batteries using one of those LED battery testers or simply measure the Voltage with a test meter. The problem with this is that without any load on the battery the voltage readout will be high but as soon as there is a load on it, it will drop way down.
Well sounds like its all working now. Just like any other long term macuser, the PRAM battery has cost you a bunch of time, I know it did me until I figured it out, pity there wasn't Macosx .com then I woulds have been on it all the time.
Luck
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Stuart
Well sounds like its all working now. Just like any other long term macuser, the PRAM battery has cost you a bunch of time, I know it did me until I figured it out, pity there wasn't Macosx .com then I woulds have been on it all the time.
Luck
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Stuart
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