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TICKET ARCHIVE -> iTunes

Befuddled - Jul 11, 2008 - 1:37 pm

Recently, I tried to consolidate my library to an external firewire drive. During the copy, I tried to stop the operation. This froze iTunes (not responding) until I "forced quit." Shortly thereafter, the firewire drive was trashed. Disk Utility couldn't repair the drive. Failed on exit. TechTool Pro did a repair (volume structures), reported new problems, did a repair, reported new problems, did a repair, reported new problems, ad infinitum.

Finally, put the library on another firewire drive. iTunes periodically locked up when playing music or movies and had to be forced quit. Then about 15 GB out of 80 GB of music disappeared from the firewire drive. The finder display shows the music album directory, but with no folder icon in many cases, with the folder icon in other instances, but with empty folders. Disk Utility indicates the second firewire drive now is unrepairable with "failure on exit."

Any suggestions?

Befuddled - Jul 11, 2008 - 5:11 pm

Addendum:

Disk Warrior repaired and apparently recovered the missing music files on the second firewire drive referenced above. I did not apply Tech Tools Pro to that drive.

On the first firewire drive which was trashed, Disk Warrior could not repair the drive - finding multiple overlapping files which could not be recovered. Further, and mysteriously, all other non-iTunes music directories on the first firewire drive were indicated in Finder, but were empty. Whatever happened to the first firewire drive then, not only trashed the music files, but deleted every other file and sub-directory on the drive, leaving the top level directory folder intact, but empty. Perhaps that was the result of Tech Tools Pro running repeated volume structure "repairs" on the drive.

Your thoughts?

My thinking is that I might totally remove iTunes, reinstall from scratch, and start over. Since I have virtually all of my music and movie files backed up, is there a simple method to have a reinstalled iTunes program attach to the backup files without a lengthy "add to library" command?

TechSupport - Jul 14, 2008 - 5:20 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301947

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.