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TICKET ARCHIVE -> Mac Os X Ver. 10.4.2 Help

madcowbell - Aug 22, 2005 - 5:51 pm

Mac help quits after a second. I followed the directions in a previous post, which involved removing these files:

From User/library/preferences
com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist

And from User/Library/Caches
the com.apple.helpui folder.

It worked once, then returned to quitting right after starting.

paulogdenfletcher - Aug 23, 2005 - 12:14 am

What program are you asking for help with that causes it to die? It sounds like theirs a problem with the program that you are requesting help with. I know I had this problem, and after fixing the problem. Whenever I would request help with a certain program, it would always start quitting on me. To fix that problem, I had to reinstall the "troubled software" After doing that I was able to launch help from the software & it continued to work fine.

Thanks,
Paul Fletcher

madcowbell - Aug 23, 2005 - 9:09 am

It happens whenever I hit (ctrl) (shft) (?) no matter what I'm trying to get help on. Right now I am trying to use it to learn more about items on my desktop.

paulogdenfletcher - Aug 24, 2005 - 1:58 am

Hmm.... I'm not 100% sure on this one. I've never had the Finder corrupt the help viewer. Their could be a problem with the finder. I would suggest you try what Apple says to do, I've included the support page that has to do with this problem.

http://docs.info.apple.com/article.html?artnum=107013

If this doesn't help let me know & will try some other things.

Thanks,
Paul