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TICKET ARCHIVE -> Mail 2 Won't Send

Desertrat1 - Jul 31, 2005 - 11:17 am

I cannot get Mail 2 to send mail. SMTP settings are correct and Connection Doctor reports that all is well. However, when I click on the "send" icon nothing happens. After a few seconds, the message goes to the "drafts" box. Attempting to send frome there does nothing either.

The result is also the same when I attempt to use the send commans on hte menu bar.

Can anyone help?

Ernie

philippe99 - Jul 31, 2005 - 11:25 am

Ernie, welcome on macosx.com

(1) Do you have multiple accounts ?
If yes, does this occur with a specific account only ?

(2) are the SMTP settings the settings of your Web access provider or simply the settings of a Web-base free email host ? What I want to say is that some Web access provider does not allow that you use SMTP settings different form the ones they offer you.
For instance, if you access the Web through Comcast (juste an example) and want to send an email under your "ernie@yahoo.com" Yahoo account, you must set, in your Maill.app Yahoo account SMTP part, the Comcast SMTP directives...not smtp.yahoo.com

Regards
Philippe

Desertrat1 - Jul 31, 2005 - 11:44 am

Thank you, Philippe, for your response. I am familiar with the issue you talk about because I travel often and use high-speed hotel connections often.

The smtp settings that I am using are those of my ISP, and I do not get any error messages. The mail simply does not leave my computer.

Ernie

philippe99 - Jul 31, 2005 - 1:00 pm

Ok Ernie

(1) just to know: repeat the sending error process. Then open Applications/Utilities/console applications
On the left top, click on History; a new window arrives: it is divided in two panes
On the left select/browse the log articles (deplyed the triangles for more visibility); when your clikc on an article on the left, the corresponding log text is displayed.
It is a little long, but browse all the left articles to see if you do not see something related to mail actions; especially
* 'system.log'
* ~/Library/Logs/CrashReporter and /Library/Logs/CrashReporter
* /var/log: occurence of mail.log

(2) Could you try to repair permissions
(must be admin)
Launch Applications/Utilities/DiskUtility
On the left pane, select the drive
On the right, select the SOS tab
Then click on repair permissions and let run; don not worry about messages like " new permissions...."
Quit DiskUtility
Shutdown and reboot

(3) I still looking because this error remember me someone I helped in the paste; was on Jaguar up to now cannot remember the exact related issue

Regards
Philippe

philippe99 - Jul 31, 2005 - 1:07 pm

Is, in the smt setting, the port set to 25 ?
if yes, change to .. try.. ;-)

* 587
* 2525

regards
philippe

Desertrat1 - Jul 31, 2005 - 6:52 pm

Port change does no good. Disk permissions repaired, no joy. I did find this in the log, but I do not kn ow if it is relevant:

2005-07-31 15:40:05.061 Mail[7614] *** Assertion failure in -[NSMenu itemAtIndex:], Menus.subproj/NSMenu.m:713
2005-07-31 15:40:05.061 Mail[7614] *** -[NSAutoreleasePool dealloc]: Exception ignored while releasing an object in an autorelease pool: Invalid parameter not satisfying: (index >= 0) && (index < (_itemArray ? CFArrayGetCount((CFArrayRef)_itemArray) : 0))


Thanks,

Ernie

philippe99 - Aug 1, 2005 - 3:52 am

I think something wrong with Mail
To be sure -before trying to re install it- could you download Thunderbird and try to use it for sending email ?

Regards
Philippe

Desertrat1 - Aug 1, 2005 - 9:34 am

I am using Thunderbird now. It works fine, as does Entourage. I also reinstalled mail from the Tiger installation disk. That didn't work either. I am completely stumped!

Ernie

philippe99 - Aug 1, 2005 - 11:29 am

Ernie, I forget to ask you at the 1st step: which os do you run ? 10.4.1 ?
Could you update to 10.4.2 ?
http://www.macworld.com/forums/ubbth...b=5&o=&fpart=1

Regards
Philippe

Desertrat1 - Aug 1, 2005 - 12:59 pm

I am running 10.4.2

ernie

philippe99 - Aug 1, 2005 - 1:57 pm

Ernie, I have no other ideas than the ones I suggested to you.
Do you want I repool the question for another tech to help you on this issue ?
Regards
Philippe

Desertrat1 - Aug 1, 2005 - 2:58 pm

Yes please, and thank you for your efforts, Philippe.

Ernie

irg63 - Aug 4, 2005 - 9:37 am

Hello Ernie,

I have read through the progress of the conversation that you had with Philippe about this problem - I have experienced a similar problem before - I also did not get any error messages the mail simply didn't send. It is very frustrating. I may be able to help you. When I had this problem it was caused by the 'Authentication' and 'SSL' settings being incorrectly set for the requirements of the server.
Can you contact your ISP and find out their precise requirements for the SSL - 'Secure Sockets Layer'. And the type of Authentication. Sometimes ISPs describe these Authentication types with slight variants of the same names. The choices are:
Password
MD5 Challenge-Response
Kerbos version 4
NTLM
Kerbos version 5 (GSSAPI)

Regards

IRG63

Desertrat1 - Aug 4, 2005 - 9:51 am

Thanks for trying! I tested all of the authentication settings. Nothing. Also, other email programs that I have work fine.

Ernie

irg63 - Aug 11, 2005 - 4:22 pm

Ernie, I'm sorry I didn't manage to reply to your mail earlier I'm in the throes of moving house and haven't had a chance. I'm afraid I've no other suggestions at the moment although I have been thinking about your problem. If I come up with anything I'll contact you through here again.

Regards

Ian Godfrey