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TICKET ARCHIVE -> Mail

tigerlady - Jul 14, 2005 - 8:31 am

Since I upgraded to Tiger 10.4, I have not been able to send emails. When I go to "send" nothing happens. I have talked with an advanced specialist at Apple for over two hours and have done all the usual things, creating new library, preferences, deleting caches, etc. When I log out of my user name and log in as another user, I have not problem. I'm wondering if there is any thing else to try other than reinstalling or a clean install.

Jeremie - Jul 14, 2005 - 12:22 pm

Well unless your ISP blocked port 25 (if you are using .Mac or another email server besides AOL)

I cant see anything else working for you,

Tell me what ISP provider you have and who your Email provider is.

Not to worry well get this checked out!

cheers
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Jeremie Bell

Jeremie - Jul 18, 2005 - 7:47 am

Betsy,

I have found a few people who have upgraded to Tiger and have not beeen able to send Mail

You need to perform a reinstall of Tiger but this time perform an archive and install

I will give any needed guidance when you deem it necessary
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Jeremie Bell

tigerlady - Jul 18, 2005 - 8:24 am

My internet service provider is Bell South and my email provider is earthlink. I have been talkking to an advanced specialist thru apple care and apparently their engineers are looking into the problem. I have Tiger installed on my G4 dual processorer and have no problem senting and receiving mail. It's just with my Powerbook G 4. I can send mail if I log in under another name.

Jeremie - Jul 18, 2005 - 10:57 am

Ok that means that something is corrupt in your library

But i wont go any further if they have an Apple person working on it

Unless you want my help

If not let me know and I will close the ticket ^__^

Thanks for using Mac OS X.com
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Jeremie Bell

tigerlady - Jul 18, 2005 - 12:13 pm

The problem has been solved by deleting the cache on the harddrive. Why this wasn't done before, I don't know. I am able to send mail now.

Jeremie - Jul 18, 2005 - 1:29 pm

just for my reference, where was this cache located?

Thanks
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Jeremie Bell

tigerlady - Jul 20, 2005 - 9:30 am

The cache was the hard drive. Thanks for your help.

Jeremie - Jul 20, 2005 - 11:20 am

pardon?

I am sorry but how can the "entire" hard drive be holding a cache for Mail?

Wasnt there a specific folder? or was it your Library folder in your home directory?

Let me know when u have time
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Jeremie Bell

tigerlady - Jul 21, 2005 - 11:14 am

it's the caches folder in the library on the hard drive. When I pulled it out on the desk top and restarted the computer the problem was solved. Hope this answers your question.

Jeremie - Jul 21, 2005 - 11:42 am

Yes it does thank you very much

ill close the ticket now

thank you for using mac os x .com
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jeremie bell