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| DATE | Feb 1, 1999 |
| TICKET | #84627 |
| STATUS | Closed |
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| TECHNICAL | |
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Question Details
TICKET ARCHIVE -> Norton Utilities
No Wonder User - Feb 1, 1999 - 11:53 am
Knowledge Level: Intermediate
Problem: Other
Computer Type: Apple
Model: iMac
RAM: 64meg
RAM Enhancer: None
OS Version: MacOS 8.1
Description:
I have Norton Utilities 4.0 for the Mac and have updated to 4.0.1 successfully. So the other day on shut down Norton was doing its scan when I got a dialog box :
Norton File Saver has detected a problem on "Macintosh HD." There is damage to the Volume Bit Map. You can use Norton Disk Doctor to repair the disk.
Okay, so that sounds fairly simple. I insert NU CD in the drive and restart by holding down the "c" key. I get startup with the NU for the Mac background on the screen. The NU CD icon and others are visible. However I also get another dialog box saying:
The software needed to use the device "E-USB Bridge" cannot be found. Please refer to the device documentation to install the necessary software.
I cannot go any farther. I am forced to quit. So I do. Then I restart from the iMac System. Using Find File, I check for E-USB Bridge. It is not found.
I think I've accurately described the problem. Now what do I do? What is the E-USB Bridge? How do I run NDD to correct the Volume Bit Map? Any help or suggestions will be appreciated. Thanks.
Dale Heigh
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Problem: Other
Computer Type: Apple
Model: iMac
RAM: 64meg
RAM Enhancer: None
OS Version: MacOS 8.1
Description:
I have Norton Utilities 4.0 for the Mac and have updated to 4.0.1 successfully. So the other day on shut down Norton was doing its scan when I got a dialog box :
Norton File Saver has detected a problem on "Macintosh HD." There is damage to the Volume Bit Map. You can use Norton Disk Doctor to repair the disk.
Okay, so that sounds fairly simple. I insert NU CD in the drive and restart by holding down the "c" key. I get startup with the NU for the Mac background on the screen. The NU CD icon and others are visible. However I also get another dialog box saying:
The software needed to use the device "E-USB Bridge" cannot be found. Please refer to the device documentation to install the necessary software.
I cannot go any farther. I am forced to quit. So I do. Then I restart from the iMac System. Using Find File, I check for E-USB Bridge. It is not found.
I think I've accurately described the problem. Now what do I do? What is the E-USB Bridge? How do I run NDD to correct the Volume Bit Map? Any help or suggestions will be appreciated. Thanks.
Dale Heigh
Send Attachments?
No Wonder Tech - Feb 1, 1999 - 3:10 pm
Dear Dale,
In order to boot your iMac, you need a CD-ROM which has USB drivers on it. I think the Norton Utilities version you need is 4.03. You should be able to get
this from Symantec. Meanwhile, I suggest that you use Apple's own Disk First
Aid to fix your disk problems; it should be on your system software CD-ROM.
Good luck,
Beth (beths@nowonder.com)
In order to boot your iMac, you need a CD-ROM which has USB drivers on it. I think the Norton Utilities version you need is 4.03. You should be able to get
this from Symantec. Meanwhile, I suggest that you use Apple's own Disk First
Aid to fix your disk problems; it should be on your system software CD-ROM.
Good luck,
Beth (beths@nowonder.com)
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