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TICKET ARCHIVE -> Print Broken After Upgd to Tiger
erapka - Sep 24, 2005 - 2:25 pm
I manage a network, with three macs running 10.3.9. We leased a new central printer/copier (Konica-Minolta Di3010). Installing it as an Appletalk printer failed (the most recent Minolta drivers are for a Beta of Panther!) and I had to reinstall 10.3.9 to clean up the failed install and then simply use Print Setup and the Di3010 PPD to get print access over Appletalk. All was OK, till we upgraded to Tiger (10.4.2); we could still print for awhile, until due to another printing problem I had to re-create the Desktop printer. Now printing fails with a message: "process pppjliprint stopped with status 2." Using Print Setup to reinstall the printer never completes: the Minolta doesn't return any information in "Autosetup," and I have to select the Minolta PPD manually. It then appears as an available printer, but jobs queued to it all hang with that error message.
I reinstalled Tiger on a clean partition as a test and got the same failure. I also tried reinstalling Tiger clean and using the obsolete Minolta installer with same failure. Presumably something has changed between the Panther & Tiger print processes (or Tiger's postscript drivers) that is now incompatible with the Minolta Postscript interface (PS3505 card).
Question is: how do I restore the 10.3.9 printer setup while maintaining the balance of the Tiger OS?
Any ideas or workarounds would be appreciated.
Edward.
I reinstalled Tiger on a clean partition as a test and got the same failure. I also tried reinstalling Tiger clean and using the obsolete Minolta installer with same failure. Presumably something has changed between the Panther & Tiger print processes (or Tiger's postscript drivers) that is now incompatible with the Minolta Postscript interface (PS3505 card).
Question is: how do I restore the 10.3.9 printer setup while maintaining the balance of the Tiger OS?
Any ideas or workarounds would be appreciated.
Edward.
gsahli - Sep 25, 2005 - 10:07 am
Hi, I'm Greg your Volunteer Tech.
I haven't seen pppjliprint before, and I don't have it on my computer, so I think your problem is driver-related. I strongly doubt that you'll get Panther's Printer Setup and the 50 or more files that go with it to work on Tiger.
Have you tried Generic as model choice - that means generic postscript.
You might also look at the manuals and see if the printer adapter-interface is also HP PCL compatible. For that I'd try the model choice HP Laserjet 5 Series.
Have you talked to the vendor yet?
I haven't seen pppjliprint before, and I don't have it on my computer, so I think your problem is driver-related. I strongly doubt that you'll get Panther's Printer Setup and the 50 or more files that go with it to work on Tiger.
Have you tried Generic as model choice - that means generic postscript.
You might also look at the manuals and see if the printer adapter-interface is also HP PCL compatible. For that I'd try the model choice HP Laserjet 5 Series.
Have you talked to the vendor yet?
erapka - Sep 26, 2005 - 12:56 pm
Thanks, Greg. I'm trying a variety of approaches on this puzzle. First off, I misspoke: the error message I'm getting is "the process ggpjlprint stopped unexpectedly with status 2." This occurs even with setups using Generic & other PPD files.
The weird thing is, after upgrading to 10.4.2 printing wasn't a problem; the upgrade inherited the old setup and seemed OK. Then I re-created the printer using the upgraded Print Setup Utility and nothing worked anymore. I can still print thru another mac still running 10.3.9 but that's an awkward workaround. The Minolta people are useless; they're primarily Windows-oriented and supporting Macs is gratuitous at best. They haven't upgraded their drivers in almost two years and they admit what they have doesn't conform to Apple's OS. (Their installer states: "By default all postscript printers in Mac OS X 10.2 (Jaguar) will use Adobe TBCP protocol. The software supplied in this installation provides a kernel extension to stop this occurring for the KONICA MINOLTA Pi3505e/PS printer. This does not work using the standard Cups USB backend supplied for Mac OS X 10.2, and an unreleased version of the Apple Cups USB backend has been included to allow testing before the next Mac OS X release (Panther)." Plainly, they don't seem interested in staying currenet!)
I'm going to try a clean install of 10.3.9 on a FW drive, setup the Minolta so it's working, then do an upgrade to to 10.4.0 to see what happens. If I can still access the printer I'll backup the relevant files so I can replace them in the future.
Trying to set it up a PCL frontend might work, since, we have Windows machines using it to print on the Minolta with no problems, but I'm not familiar with how to set it up for a Mac. I'll look into it.
Still, if you have any ideas on getting things to work properly in pure PostScript I'm open to further suggestions.
Again, thanks!
Edward
The weird thing is, after upgrading to 10.4.2 printing wasn't a problem; the upgrade inherited the old setup and seemed OK. Then I re-created the printer using the upgraded Print Setup Utility and nothing worked anymore. I can still print thru another mac still running 10.3.9 but that's an awkward workaround. The Minolta people are useless; they're primarily Windows-oriented and supporting Macs is gratuitous at best. They haven't upgraded their drivers in almost two years and they admit what they have doesn't conform to Apple's OS. (Their installer states: "By default all postscript printers in Mac OS X 10.2 (Jaguar) will use Adobe TBCP protocol. The software supplied in this installation provides a kernel extension to stop this occurring for the KONICA MINOLTA Pi3505e/PS printer. This does not work using the standard Cups USB backend supplied for Mac OS X 10.2, and an unreleased version of the Apple Cups USB backend has been included to allow testing before the next Mac OS X release (Panther)." Plainly, they don't seem interested in staying currenet!)
I'm going to try a clean install of 10.3.9 on a FW drive, setup the Minolta so it's working, then do an upgrade to to 10.4.0 to see what happens. If I can still access the printer I'll backup the relevant files so I can replace them in the future.
Trying to set it up a PCL frontend might work, since, we have Windows machines using it to print on the Minolta with no problems, but I'm not familiar with how to set it up for a Mac. I'll look into it.
Still, if you have any ideas on getting things to work properly in pure PostScript I'm open to further suggestions.
Again, thanks!
Edward
gsahli - Sep 26, 2005 - 1:35 pm
Try these old standbys - restart and re-ADD the printers in Printer Setup after each.
Repair permissions (Disk Utility).
Delete Print Prefs - search for (File>Find) files that start with com.apple.print and delete them all and reboot.
Reset Printing System - a menu choice in Printer Setup Utility found above Quit Printer Setup.
Try Printer Setup Repair from www.fixamac.net.
Use a Disk Utility like Disk Warrior to repair the HD.
If there is a downloadable Combination Updater from Apple, use it to re-Update OS X.
Repair permissions (Disk Utility).
Delete Print Prefs - search for (File>Find) files that start with com.apple.print and delete them all and reboot.
Reset Printing System - a menu choice in Printer Setup Utility found above Quit Printer Setup.
Try Printer Setup Repair from www.fixamac.net.
Use a Disk Utility like Disk Warrior to repair the HD.
If there is a downloadable Combination Updater from Apple, use it to re-Update OS X.
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