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TICKET ARCHIVE -> Problems with OS X Mail

ReneJensen - Aug 9, 2008 - 2:28 pm

Hello!

I have a problem when I try to open Mail; I receive the following crashreport:

Process: Mail [164]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 3.4 (928)
Build Info: Mail-9280000~1
Code Type: X86 (Native)
Parent Process: launchd [123]

Date/Time: 2008-08-09 20:15:11.249 +0200
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 6

Application Specific Information:
-[MetadataManager getAllCalendarStoreData]
-[MailboxesOutlineViewStateStorage clearAndResetShouldShowVariables]
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'trying to set a non-ToDo MailboxUid for a ToDo. The MailboxUid for a ToDo must be a ToDosMailboxUid'

Any help would be greatly appreciated.

Thanks in advance,
René Jensen.

DeltaMac - Aug 9, 2008 - 10:27 pm

This may be related to a code problem in iCal todos. Check this Apple support discussion thread - http://discussions.apple.com/thread....sageID=7828464

ReneJensen - Aug 10, 2008 - 5:22 am

I tried to delete all my todos in iCal as suggested in the thread and now Mail works perfectly again. I guess I will need to get another taskmanager.

Anyways, thanks for the quick and helpful response.

TechSupport - Aug 13, 2008 - 5:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=302487

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.