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TICKET ARCHIVE -> Quicktime 7 to 7.0.1 Update Kanundrum

jtkirk - Jun 1, 2005 - 12:07 am

I previously had QT 7 pro and seeing that a 7.0.1 update was available I downloaded the update. I had QT 7 in a sub-folder in Applications, and when the updater/installer did it's thing, it did not update my previous version, but installed another QuickTime, 7.0.1 in Applications. Not undeerstanding at first what had happened, I trashed the new QT 7.0.1 app, leaving QT 7 in it's place and tried to update from QT preferences. It refused to show the 7.0.1 update, on either QT update, or Software Update. Then I tried down;oading the update manually, but the installer refused to update saying that a newer version was already present. Trying to understand the blunder, I trashed the QT 7, it's plist's, caches and receipts packages, and tried to just install the QT 7.0.1 download from Apple's site. The installer refused to install the 7.0.1 version, saying that a newer version was already installed... but I had trashed both 7 and 7.0.1 and didn't understand the problem. Then I figured I would just install the "Reinstall QT 6.5.2" form Apple's QT page and start over from there, but the installer for that told me that there was not a compatible version present on my hard drive (obviously since I had trashed both and emptied the trash). Needless to say, I seem to be out my $ for the QT 7 pro key, and don't even have QuickTime now at all... ugh! And very frustrating... was just starting to like the transcoding of QT 7 pro!

Please, please, please, any ideas?

James

earthsaver - Jun 1, 2005 - 11:13 am

This is back to the age old warning now not to move Apple applications from their original locations. QT Player should have stayed in Applications, or at least been there when you tried to update, or the updater wouldn't have been able to find it. (This behavior has gone back and forth over the versions, but most easily the recommendation is to let them be.)

I hope you have a reference to your QT7 Pro key, so you can install QT7 again and the update and unlock the Pro features. If not, contact Apple. I'm sure someone can send you another copy of the key.

- Ben

jtkirk - Jun 1, 2005 - 1:54 pm

QT player was in Applications, but in a subfolder. Anyhow, neither the 6.5.2, 7.0.0 or 7.0.1 installers will install QT. Any suggestions? Workarounds? Things to get the installers to run?

earthsaver - Jun 1, 2005 - 3:16 pm

If QuickTime Player is not in the root of the Applications folder (no subfolders allowed), the update won't work. It's just not designed to search your hard disk for available copies and ask you which one to update. (I gather that would be confusing for some novice users.)

Have you tried re-downloading the QT7 installer from Apple?

- Ben

jtkirk - Jun 1, 2005 - 10:15 pm

Yeah I tried the QT7 installer; also the 7.0.1 as well as the 6.5.2 reinstaller... no go. The 7 and 7.0.1 installers both say there's already a version present, while the 6.5.2 reinstaller says there is no compatible version present.

earthsaver - Jun 1, 2005 - 10:19 pm

Do you think it would work if I simply sent you a copy of QuickTime Player 7.0.1?

- Ben

jtkirk - Jun 3, 2005 - 12:14 pm

Hi Ben,
thanks for trying to help! I gave up and did a clean install from Panther to Tiger!
thanks anyhow!

james