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TICKET ARCHIVE -> Safari Misbehaving
sharpeave - Aug 3, 2005 - 10:50 pm
I just had a new logic board installed in my iBook. OS 10.3.9
First, Safari crashes after start-up and then opens on second try.
Second, Safari will not let me go to any secure site designated with "https". A sample response I get is:
"Safari can’t open the page “https://internetbanking.suntrust.com/” because it couldn’t establish a secure connection to the server “internetbanking.suntrust.com”.
Also, it doesn't seem to be remember passwords, etc even after I have saved them - it asks me if I want to save them again each time.
This all happened only after the installation of a new logic board.
So what can I do?
Thanks,
Jerry
First, Safari crashes after start-up and then opens on second try.
Second, Safari will not let me go to any secure site designated with "https". A sample response I get is:
"Safari can’t open the page “https://internetbanking.suntrust.com/” because it couldn’t establish a secure connection to the server “internetbanking.suntrust.com”.
Also, it doesn't seem to be remember passwords, etc even after I have saved them - it asks me if I want to save them again each time.
This all happened only after the installation of a new logic board.
So what can I do?
Thanks,
Jerry
Stuartpau - Aug 5, 2005 - 10:03 pm
HI, I need to be completely sure that you are not having any other serious problems since your logic board replacement.
Do you know what the repair centre did in order to troubleshoot your mac.
What I am getting at here is stuff like did they erase your HD and then rebuild it later stuff like that.
I am trying to determine that you have not lost your own security info, because if you have, then you may have to get your accounts at the secure web sites, especially any banking ones reset, so they know that the computer you are using is actually authorized to access this info.
When a Logic Board is replaced, it is possible that some of the information that was used to identify uour machine has been changed. For example I use a program called Maya and when my logic board was replaced I could not launch the application at all. I had to verify that I had my Logic board replaced, then they issued me with a new certificate so I could open the program. This may be the case with some of the sites you are trying to access.
The fact that Safari crashes the first time but opens the second try is worrisome, so we need to look at that closely, do you know what version of Safari you are using?.
What type of Internet connection do you have and do you have any firewalls setup, like netbarrier Norton Peronal Firewall etc. These can block SSL connections to HTTPS sites if set up incorrectly.
Open Safari and go to its preferences and take a look at your cookies, see if any of them are secure, and see if they relate to any of the sites you are trying to access.
The Password thing sounds like you are not accessing your Keychain properly and this is also where the certificates to your secure web sites are kept. Safari generally needs to have access to this before it can work properly and thisw may be what is causing you t ocrash on opening safari.
In the utilities folder is a Keychain utility, open it and see if there are any passwords or certificates in your Keychain.
** Under No Circumstances Give this Info to anyone, especially if you do online Banking, Hackers would love to know whats in your Keychain. I for one will never ask you what is in it specifically. I may ask you if you can find your Internet certificate for your bank, but I don't need to know exactly what is says OK.
No one but a certified agent from your Bank needs this info and they should already have it.** Practice secure Computing.
Again unfortunately the Keychain may have to be cleaned out and started all over again, because of the new Logic Board.
SOrry I don't have an immediate answer but if you can fill me in on some of the stuff I have asked for I would appreciate it OK
--------
Stuarta
Do you know what the repair centre did in order to troubleshoot your mac.
What I am getting at here is stuff like did they erase your HD and then rebuild it later stuff like that.
I am trying to determine that you have not lost your own security info, because if you have, then you may have to get your accounts at the secure web sites, especially any banking ones reset, so they know that the computer you are using is actually authorized to access this info.
When a Logic Board is replaced, it is possible that some of the information that was used to identify uour machine has been changed. For example I use a program called Maya and when my logic board was replaced I could not launch the application at all. I had to verify that I had my Logic board replaced, then they issued me with a new certificate so I could open the program. This may be the case with some of the sites you are trying to access.
The fact that Safari crashes the first time but opens the second try is worrisome, so we need to look at that closely, do you know what version of Safari you are using?.
What type of Internet connection do you have and do you have any firewalls setup, like netbarrier Norton Peronal Firewall etc. These can block SSL connections to HTTPS sites if set up incorrectly.
Open Safari and go to its preferences and take a look at your cookies, see if any of them are secure, and see if they relate to any of the sites you are trying to access.
The Password thing sounds like you are not accessing your Keychain properly and this is also where the certificates to your secure web sites are kept. Safari generally needs to have access to this before it can work properly and thisw may be what is causing you t ocrash on opening safari.
In the utilities folder is a Keychain utility, open it and see if there are any passwords or certificates in your Keychain.
** Under No Circumstances Give this Info to anyone, especially if you do online Banking, Hackers would love to know whats in your Keychain. I for one will never ask you what is in it specifically. I may ask you if you can find your Internet certificate for your bank, but I don't need to know exactly what is says OK.
No one but a certified agent from your Bank needs this info and they should already have it.** Practice secure Computing.
Again unfortunately the Keychain may have to be cleaned out and started all over again, because of the new Logic Board.
SOrry I don't have an immediate answer but if you can fill me in on some of the stuff I have asked for I would appreciate it OK
--------
Stuarta
sharpeave - Aug 15, 2005 - 6:01 am
Stuart,
Thank you so much for your quick reply. I have been out of town and just now was able to look at it.
To answer your questions above:
"Do you know what the repair centre did in order to troubleshoot your mac." No, just that it was repaired by Apple in a matter of hours after they received it - it seems they replaced the logic board and immediately sent it back.
"did they erase your HD and then rebuild it later stuff like that." That I don't know, tho it doesn't appear to be so as everything seems to be intact (and especially considering how quickly it was repaired)
As far as information identifying my machine, I'm not sure how to figure that out, although it doesn't matter what site I am on. I have experimented with trying to purchase items with credit cards on several sites as well as my bank site and it doesn't seem to matter. If the site is secure, Safari will not enter it.
"do you know what version of Safari you are using?." 1.2 v125
"What type of Internet connection do you have and do you have any firewalls setup, like netbarrier Norton Peronal Firewall etc." I'm using DSL via my airport station. No firewalls have been installed that I know of.
"Open Safari and go to its preferences and take a look at your cookies, see if any of them are secure, and see if they relate to any of the sites you are trying to access." When I did this, the list was extensive so I just erased all cookies - no change in Safari.
"In the utilities folder is a Keychain utility, open it and see if there are any passwords or certificates in your Keychain. " I don't see any, just basic Keychain info ie, kind, size, created, modified dats and version.
Hope this helps. Thanks Stuart!
Jerry
Thank you so much for your quick reply. I have been out of town and just now was able to look at it.
To answer your questions above:
"Do you know what the repair centre did in order to troubleshoot your mac." No, just that it was repaired by Apple in a matter of hours after they received it - it seems they replaced the logic board and immediately sent it back.
"did they erase your HD and then rebuild it later stuff like that." That I don't know, tho it doesn't appear to be so as everything seems to be intact (and especially considering how quickly it was repaired)
As far as information identifying my machine, I'm not sure how to figure that out, although it doesn't matter what site I am on. I have experimented with trying to purchase items with credit cards on several sites as well as my bank site and it doesn't seem to matter. If the site is secure, Safari will not enter it.
"do you know what version of Safari you are using?." 1.2 v125
"What type of Internet connection do you have and do you have any firewalls setup, like netbarrier Norton Peronal Firewall etc." I'm using DSL via my airport station. No firewalls have been installed that I know of.
"Open Safari and go to its preferences and take a look at your cookies, see if any of them are secure, and see if they relate to any of the sites you are trying to access." When I did this, the list was extensive so I just erased all cookies - no change in Safari.
"In the utilities folder is a Keychain utility, open it and see if there are any passwords or certificates in your Keychain. " I don't see any, just basic Keychain info ie, kind, size, created, modified dats and version.
Hope this helps. Thanks Stuart!
Jerry
Stuartpau - Aug 15, 2005 - 1:26 pm
Ok, we are going to have to do some troubleshoting here.
Can you get to regular non https sites with no problem?.
What I need for you to do here, is to go to the accounts section of your system preferences and create a new account with Admin priveldges.
Log out of your current account and then sign in on the new account and try Safari again. Let me know what happens.
There is an issue that i had a while ago, where I could not connect to any HTTPS site and I cannot recall how i fixed it, but I did and if it is the same issue, then I am pretty sure we can fix your problem. Even if it is a different issue.
The identity of your machine has definitely changed because you have a new Motherboard. You can check this by going to the Apple menu opening about this Mac and just under the part that says Mac OS in grey type, you will see the words version adn a number. Click on this a couple of times and see if you come up with a serial number. IF you do not and the serial number is the same as the the one you got when you got the Mac, if you registered it, then you did not get a new Motherboard, they fixed something else. When you get a new Motherboard, there is no new serial number issued, so we need to check on that OK.
--------
Stuarta
Can you get to regular non https sites with no problem?.
What I need for you to do here, is to go to the accounts section of your system preferences and create a new account with Admin priveldges.
Log out of your current account and then sign in on the new account and try Safari again. Let me know what happens.
There is an issue that i had a while ago, where I could not connect to any HTTPS site and I cannot recall how i fixed it, but I did and if it is the same issue, then I am pretty sure we can fix your problem. Even if it is a different issue.
The identity of your machine has definitely changed because you have a new Motherboard. You can check this by going to the Apple menu opening about this Mac and just under the part that says Mac OS in grey type, you will see the words version adn a number. Click on this a couple of times and see if you come up with a serial number. IF you do not and the serial number is the same as the the one you got when you got the Mac, if you registered it, then you did not get a new Motherboard, they fixed something else. When you get a new Motherboard, there is no new serial number issued, so we need to check on that OK.
--------
Stuarta
sharpeave - Aug 15, 2005 - 8:25 pm
Stuart,
Once again, thanks for your amazingly prompt reply and dedication to solving this problem.
Your first question:
"Can you get to regular non https sites with no problem?." Yes, and I can also log onto https sites with IE and Netscape and Mozilla Firefox - just not Safari.
"create a new account with Admin priveldges." Only today I have discovered a new problem as well - that is in any system preferences area, including "accounts" the display is locked with the padlock icon in lock position. When clicking the icon, nothing happens and it stays locked. I, therefore, cannot create a new account and try your suggestion.
"see if you come up with a serial number" The serial number appears to be the same.
While were here, I have been researching several threads regarding this problem and one answer came up "X509Anchors certificate missing - replaced it and bam".
I haven't been able to find out how to do this. Maybe I should? Would this also solve my padlock problem?
Thanks again,
Jerry
Once again, thanks for your amazingly prompt reply and dedication to solving this problem.
Your first question:
"Can you get to regular non https sites with no problem?." Yes, and I can also log onto https sites with IE and Netscape and Mozilla Firefox - just not Safari.
"create a new account with Admin priveldges." Only today I have discovered a new problem as well - that is in any system preferences area, including "accounts" the display is locked with the padlock icon in lock position. When clicking the icon, nothing happens and it stays locked. I, therefore, cannot create a new account and try your suggestion.
"see if you come up with a serial number" The serial number appears to be the same.
While were here, I have been researching several threads regarding this problem and one answer came up "X509Anchors certificate missing - replaced it and bam".
I haven't been able to find out how to do this. Maybe I should? Would this also solve my padlock problem?
Thanks again,
Jerry
Stuartpau - Aug 15, 2005 - 9:20 pm
Oh Oh, it looks like somehow you are logging on to your system without admin priveldeges.
Do you ever get dialog boxes that ask you for an admin password so you can change things ?
IF not we are going ot have to do something about that, and as you seem to have managed to get an account that has not admin, I can only assume it happened during the repair.
There is a way around this one and it may cure a whole bunch of your problems, probably ones you have not even come across yet.
Get the system install CD and instead of going to OS Install, go to the Password utility.
Assign yourself a password for the root account.
Restart the system and when you login as your current user, log out.
Make sure you logout not do a restart.
When you get the login dialog box, type in root. Then the root password.
Go to accounts and open you main user account and see if you can set it so you have admin privelges.
BE very aware that the root account can do anything just about on the machine without being asked for passwords or anything, so you can really mess the system up.
Do nothing else here except to create another account witha different username and password, also with admin priveldges.
Log out of the root user account and log back in with the New user Account and see if you can open that lock Icon. IT should aks you for and admin password. IF it lets you then we can take it over from there.
You are going to have t obe able to modify the system preferences so an admin account with a working passowrd is essential.
Let me know how this works for you and I will look up what to do about the X509Anchors certificate OK
--------
Stuarta
Do you ever get dialog boxes that ask you for an admin password so you can change things ?
IF not we are going ot have to do something about that, and as you seem to have managed to get an account that has not admin, I can only assume it happened during the repair.
There is a way around this one and it may cure a whole bunch of your problems, probably ones you have not even come across yet.
Get the system install CD and instead of going to OS Install, go to the Password utility.
Assign yourself a password for the root account.
Restart the system and when you login as your current user, log out.
Make sure you logout not do a restart.
When you get the login dialog box, type in root. Then the root password.
Go to accounts and open you main user account and see if you can set it so you have admin privelges.
BE very aware that the root account can do anything just about on the machine without being asked for passwords or anything, so you can really mess the system up.
Do nothing else here except to create another account witha different username and password, also with admin priveldges.
Log out of the root user account and log back in with the New user Account and see if you can open that lock Icon. IT should aks you for and admin password. IF it lets you then we can take it over from there.
You are going to have t obe able to modify the system preferences so an admin account with a working passowrd is essential.
Let me know how this works for you and I will look up what to do about the X509Anchors certificate OK
--------
Stuarta
Stuartpau - Aug 15, 2005 - 9:20 pm
Oh Oh, it looks like somehow you are logging on to your system without admin priveldeges.
Do you ever get dialog boxes that ask you for an admin password so you can change things ?
IF not we are going ot have to do something about that, and as you seem to have managed to get an account that has not admin, I can only assume it happened during the repair.
There is a way around this one and it may cure a whole bunch of your problems, probably ones you have not even come across yet.
Get the system install CD and instead of going to OS Install, go to the Password utility.
Assign yourself a password for the root account.
Restart the system and when you login as your current user, log out.
Make sure you logout not do a restart.
When you get the login dialog box, type in root. Then the root password.
Go to accounts and open you main user account and see if you can set it so you have admin privelges.
BE very aware that the root account can do anything just about on the machine without being asked for passwords or anything, so you can really mess the system up.
Do nothing else here except to create another account witha different username and password, also with admin priveldges.
Log out of the root user account and log back in with the New user Account and see if you can open that lock Icon. IT should aks you for and admin password. IF it lets you then we can take it over from there.
You are going to have t obe able to modify the system preferences so an admin account with a working passowrd is essential.
Let me know how this works for you and I will look up what to do about the X509Anchors certificate OK
--------
Stuarta
Do you ever get dialog boxes that ask you for an admin password so you can change things ?
IF not we are going ot have to do something about that, and as you seem to have managed to get an account that has not admin, I can only assume it happened during the repair.
There is a way around this one and it may cure a whole bunch of your problems, probably ones you have not even come across yet.
Get the system install CD and instead of going to OS Install, go to the Password utility.
Assign yourself a password for the root account.
Restart the system and when you login as your current user, log out.
Make sure you logout not do a restart.
When you get the login dialog box, type in root. Then the root password.
Go to accounts and open you main user account and see if you can set it so you have admin privelges.
BE very aware that the root account can do anything just about on the machine without being asked for passwords or anything, so you can really mess the system up.
Do nothing else here except to create another account witha different username and password, also with admin priveldges.
Log out of the root user account and log back in with the New user Account and see if you can open that lock Icon. IT should aks you for and admin password. IF it lets you then we can take it over from there.
You are going to have t obe able to modify the system preferences so an admin account with a working passowrd is essential.
Let me know how this works for you and I will look up what to do about the X509Anchors certificate OK
--------
Stuarta
Stuartpau - Aug 15, 2005 - 10:14 pm
HI Jerry I can't find anything concerning X509Anchors Certificate on any of my own systems, including the one we use for Banking.
I do know that Banks and other Financial institutions do issue certificates so that they can verify that you are who you say you are when you get to their websites.
All these have different names and the X509Anchors may have been a specific certificate for a specific problem.
I think that now we have detected a majot issue on your Mac that we are much better positioned to be able to fix your problem.
You still might have to get a new certificate fromm your bank but that is ususally not difficult, but lets make sure your Mac saves passwords etc. This inability to change system preferences definitely explains why you could not save passwords.
--------
Stuarta
I do know that Banks and other Financial institutions do issue certificates so that they can verify that you are who you say you are when you get to their websites.
All these have different names and the X509Anchors may have been a specific certificate for a specific problem.
I think that now we have detected a majot issue on your Mac that we are much better positioned to be able to fix your problem.
You still might have to get a new certificate fromm your bank but that is ususally not difficult, but lets make sure your Mac saves passwords etc. This inability to change system preferences definitely explains why you could not save passwords.
--------
Stuarta
sharpeave - Aug 23, 2005 - 6:14 pm
Hey Stuart,
Thought you'd like to know that I took this problem back to the local Mac dealership (who sent it to Apple). They ran several software diagnostic programs on it (including Disk Warrior) without success. Finally, they (after backing up) erased my hard drive and did a clean install of 10.3, then upgraded back to 10.3.9, then put my specific data back in and everything seems to be working fine.
They didn't offer an explanation except to say the software was corrupted and hard to say how that happened.
The even better news is they didn't charge me a thing. I'm pretty impressed with that and their service as well.
Meanwhile thanks for all your help!
Jerry
Thought you'd like to know that I took this problem back to the local Mac dealership (who sent it to Apple). They ran several software diagnostic programs on it (including Disk Warrior) without success. Finally, they (after backing up) erased my hard drive and did a clean install of 10.3, then upgraded back to 10.3.9, then put my specific data back in and everything seems to be working fine.
They didn't offer an explanation except to say the software was corrupted and hard to say how that happened.
The even better news is they didn't charge me a thing. I'm pretty impressed with that and their service as well.
Meanwhile thanks for all your help!
Jerry
Stuartpau - Aug 23, 2005 - 8:59 pm
Well Jerry that's great, I have similar story, they never do explain the issue if it is something they overlooked.
At least you back upa nd running and got it all done for free and that is always a good deal.
If you have any other problems that don't need apple to repair.
Call us here. There is a lot of people here who are really good at this stuff
--------
Stuarta
At least you back upa nd running and got it all done for free and that is always a good deal.
If you have any other problems that don't need apple to repair.
Call us here. There is a lot of people here who are really good at this stuff
--------
Stuarta
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