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TICKET ARCHIVE -> Sbcglobal.net And Airport
Clare Wood - Aug 16, 2005 - 7:55 pm
sbcglobal.net "upgraded" our dsl service and after much hassle and many phone calls with various reps, dsl is now working after 3 weeks. To get it working, the latest rep took me through some steps and configured my internet connection using the built-in ethernet, something I never did before. Our airport is an older snow model, Mac OS is 10.3.5., and now we cannot seem to connect to the internet via airport. The only working connection is a direct link from dsl to laptop, which of course defeats the purpose of a wireless connection. I've tried the set up assistant and the system preferences/network menus. Nothing seems to work. Can you please help? Thank you in advance for any help.
Judy
Judy
Cheryl - Aug 16, 2005 - 8:03 pm
Judy,
My name is Cheryl and I will be assisting you, but I need to know exactly how your set up is.
Is the airport base connected directly to the DSL modem?
What kind of DSL modem did SBC send you?
Do you have a airport card or wireless card installed on your computer?
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you, but I need to know exactly how your set up is.
Is the airport base connected directly to the DSL modem?
What kind of DSL modem did SBC send you?
Do you have a airport card or wireless card installed on your computer?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Clare Wood - Aug 16, 2005 - 9:49 pm
Thank you for your speedy reply. This is the setup. We have a G4 titanium and an IMAC, both equipped with airport cards. There is a speedstream 5360 dsl modem, from which an ethernet cable was connected to the WAN port on Airport. All was working fine until sbcglobal gratuitously decided to "upgrade" our dsl connection. It has taken me many hours with sbc's c/s reps to finally be able to establish internet access; however, in order to do so, I was asked to disconnect the cable from the speedstream modem to airport and connect instead directly to one of our macs (I chose the laptop). When all was said and done, an ethernet icon appeared in the menu bar, and the pulldown menu allows me to connect and disconnect from the internet, but only if the cable from the modem is connected directly to the laptop. I want to reconnect the cable from the dsl modem to airport so that we can access the internet wirelessly from both our macs. I haven't been able to figure out the correct configuration to do so.
Hope this is enough information for you to be able to provide some much needed help, which will be much appreciated. Thank you.
Hope this is enough information for you to be able to provide some much needed help, which will be much appreciated. Thank you.
Cheryl - Aug 17, 2005 - 10:15 am
Judy,
SBC loves to put Band-Aids on their problems. I know because I have an issue with them right now. Upgrading speed should not have an affect on your getting DSL service/signal.
It sounds like the tech had you set up a PPoE setting rather than a DHCP setting. I am not sure why they insist on that. And why they did not get you set up wireless is another puzzlement.
My next question is where is the SpeedStream in relation to the base station, your iMac and where you use your powerbook? Which computer do you use for Airport Admin?
I am sorry to ask all these questions, but the base station needs to be connected physically to a computer in order to get it set correctly.
I am thinking that if the base station is connected to the modem, then the iMac to the base station, you should be able to get a connection - and get the powerbook to receive signal.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
SBC loves to put Band-Aids on their problems. I know because I have an issue with them right now. Upgrading speed should not have an affect on your getting DSL service/signal.
It sounds like the tech had you set up a PPoE setting rather than a DHCP setting. I am not sure why they insist on that. And why they did not get you set up wireless is another puzzlement.
My next question is where is the SpeedStream in relation to the base station, your iMac and where you use your powerbook? Which computer do you use for Airport Admin?
I am sorry to ask all these questions, but the base station needs to be connected physically to a computer in order to get it set correctly.
I am thinking that if the base station is connected to the modem, then the iMac to the base station, you should be able to get a connection - and get the powerbook to receive signal.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Cheryl - Aug 17, 2005 - 10:17 am
Judy,
One more question. Are you using SBC Yahoo software? You do not need any SBC software on Mac OS X.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
One more question. Are you using SBC Yahoo software? You do not need any SBC software on Mac OS X.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Clare Wood - Aug 17, 2005 - 2:16 pm
Thank you so much for your reply. So I am beginning to see the light. The rep should have set me up with a DHCP setting rather than a PPoE setting. No wonder when airport is turned on, the menu readout says it is looking for "PPoE host" and can't seem to find it.
Do I understand correctly that it should be a DHCP setting and that I should call SBC back and have them walk me through a DHCP setting?
The rep told me that they don't support airport or any other third party device and that I should just put in the original CD that came with airport and follow the steps. I did that, and got a prompt telling me that I didn't need to do that.
As far as I know we did not install any SBC or yahoo software ... but I am really quite confused.
I am so grateful for your responses. At least I am learning something and feel like I'm heading in the right direction. Thanks again, and I await your response as to whether I should call sbc and have them set me up with a DHCP setting.
Do I understand correctly that it should be a DHCP setting and that I should call SBC back and have them walk me through a DHCP setting?
The rep told me that they don't support airport or any other third party device and that I should just put in the original CD that came with airport and follow the steps. I did that, and got a prompt telling me that I didn't need to do that.
As far as I know we did not install any SBC or yahoo software ... but I am really quite confused.
I am so grateful for your responses. At least I am learning something and feel like I'm heading in the right direction. Thanks again, and I await your response as to whether I should call sbc and have them set me up with a DHCP setting.
Cheryl - Aug 17, 2005 - 3:22 pm
Judy,
When I first got SBC DSL, they told me they don't support Mac - at all, but I got it working.
No, you do not need to install their software. The Speedstream should have come with a quick instruction installation guide. On it is a url where you can configure the modem to what you want it to do. See if you can locate that quick guide. We may need to change some settings.
In the meantime, connect the modem to the airport base station's WAN port.
Connect the iMac to the Lan port of the base. It is recommended to use a cross over ethernet cat 5 cable. I am pretty sure that came with the base station. The cable should be marked Cross Over.
Now on the iMac go to the Network pane in System Preferences. In the Show pull down menu select Built in Ethernet. If you are not in the TCP/IP tab, click on it. In the configure pull down menu select Using DHCP. All the other fields are to be left blank.
(NOTE: See below )
In PPPoE uncheck Coonect using PPPoE.
In AppleTalk - make sure AppleTalk is not active.
In the Ethernet tab, make sure it is configured automatically.
Now close the System Preferences.
Open Airport Admin and see if it sees the DSL modem. If not, unplug the modem power, wait a few moments, then plug it back in.
When all the lights are set on the modem, do the same with the Airport - reseting it - disconnect power, wait a few moments, then connect it and start it up.
When all three status lights glow amber (yellow or orange), insert the end of a paper clip into the reset button hole on the bottom of the base station.
Press and hold the reset button for 30 seconds.
The middle AirPort Base Station status light glows amber (yellow or orange). If the light glows green, you pressed the reset button too late. Go back to disconnecting power and try again.
Open the AirPort Admin Utility.
After a brief delay, a list of base stations appears.
Select your base station from the list and click Configure. (The base station name will be set to the Ethernet ID of the base station, for example "00-50-E4-5B-8F-EA".)
Follow the onscreen instructions to reinstall your AirPort Base Station software.
Note: The AirPort Base Station password is set to "public".
Use the AirPort Setup Assistant to reconfigure the base station.
Now the machines should be talking to each other. If not:
this is a note from Apple's Airport Base Station set up:
f you use the AirPort Setup Assistant to reconfigure the AirPort Base Station after reinstalling base station software, make sure that you select the correct set of TCP/IP settings to use to configure the base station. Because you changed your current TCP/IP configuration to Ethernet, you may have a TCP/IP configuration titled "AirPort" that uses Ethernet. When prompted to select a configuration in the AirPort Setup Assistant, do not use this configuration.
If you want to use the AirPort Admin Utility to reconfigure your base station instead of using the AirPort Setup Assistant, set the TCP/IP control panel back to connect using AirPort, if necessary select the AirPort network from the AirPort application or Control Strip, click Re-scan in the AirPort Admin Utility, select your base station and click Configure, and when prompted for a password enter "public".
You should be able to connect and set up the powerbook to see the wireless connection.
Do you happen to be located in or near Chicago?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
When I first got SBC DSL, they told me they don't support Mac - at all, but I got it working.
No, you do not need to install their software. The Speedstream should have come with a quick instruction installation guide. On it is a url where you can configure the modem to what you want it to do. See if you can locate that quick guide. We may need to change some settings.
In the meantime, connect the modem to the airport base station's WAN port.
Connect the iMac to the Lan port of the base. It is recommended to use a cross over ethernet cat 5 cable. I am pretty sure that came with the base station. The cable should be marked Cross Over.
Now on the iMac go to the Network pane in System Preferences. In the Show pull down menu select Built in Ethernet. If you are not in the TCP/IP tab, click on it. In the configure pull down menu select Using DHCP. All the other fields are to be left blank.
(NOTE: See below )
In PPPoE uncheck Coonect using PPPoE.
In AppleTalk - make sure AppleTalk is not active.
In the Ethernet tab, make sure it is configured automatically.
Now close the System Preferences.
Open Airport Admin and see if it sees the DSL modem. If not, unplug the modem power, wait a few moments, then plug it back in.
When all the lights are set on the modem, do the same with the Airport - reseting it - disconnect power, wait a few moments, then connect it and start it up.
When all three status lights glow amber (yellow or orange), insert the end of a paper clip into the reset button hole on the bottom of the base station.
Press and hold the reset button for 30 seconds.
The middle AirPort Base Station status light glows amber (yellow or orange). If the light glows green, you pressed the reset button too late. Go back to disconnecting power and try again.
Open the AirPort Admin Utility.
After a brief delay, a list of base stations appears.
Select your base station from the list and click Configure. (The base station name will be set to the Ethernet ID of the base station, for example "00-50-E4-5B-8F-EA".)
Follow the onscreen instructions to reinstall your AirPort Base Station software.
Note: The AirPort Base Station password is set to "public".
Use the AirPort Setup Assistant to reconfigure the base station.
Now the machines should be talking to each other. If not:
this is a note from Apple's Airport Base Station set up:
f you use the AirPort Setup Assistant to reconfigure the AirPort Base Station after reinstalling base station software, make sure that you select the correct set of TCP/IP settings to use to configure the base station. Because you changed your current TCP/IP configuration to Ethernet, you may have a TCP/IP configuration titled "AirPort" that uses Ethernet. When prompted to select a configuration in the AirPort Setup Assistant, do not use this configuration.
If you want to use the AirPort Admin Utility to reconfigure your base station instead of using the AirPort Setup Assistant, set the TCP/IP control panel back to connect using AirPort, if necessary select the AirPort network from the AirPort application or Control Strip, click Re-scan in the AirPort Admin Utility, select your base station and click Configure, and when prompted for a password enter "public".
You should be able to connect and set up the powerbook to see the wireless connection.
Do you happen to be located in or near Chicago?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Clare Wood - Aug 18, 2005 - 1:05 am
Thank you very much for your detailed reply. Hallelujah! I was able to get airport working again, thanks to your instructions. They clarified a number of things for me, and though I did have a cat 5 ethernet cable, it turned out that I did not have to do the cross over.
Since we initially purchased airport (sometime in 2001), the snow model, it has had numerous software upgrades, which I wasn't aware of since the airport software was on the imac, which is my husband's computer, it turns out that we didn't have to use the DHCP configuration, and the PPoE worked fine, once I reset the base station.
Mine is a powerbook. Your telling me that I had to hookup the imac (I was trying to do it off my laptop) was the key to the kingdom. The rest followed, largely from reading your instructions, then following the airport manual. We are thrilled to be wireless again.
Many, many thanks to you. Your help was invaluable. Thank you so much for your time and effort.
Sincerely,
Judy
P.S. No, I don't llive in the Chicago area; we live in the San Francisco Bay Area. But isn't the internet wonderful? How else could I enlist the help of someone 2,000 miles away to help with a computer problem in my home. Thanks again.
Since we initially purchased airport (sometime in 2001), the snow model, it has had numerous software upgrades, which I wasn't aware of since the airport software was on the imac, which is my husband's computer, it turns out that we didn't have to use the DHCP configuration, and the PPoE worked fine, once I reset the base station.
Mine is a powerbook. Your telling me that I had to hookup the imac (I was trying to do it off my laptop) was the key to the kingdom. The rest followed, largely from reading your instructions, then following the airport manual. We are thrilled to be wireless again.
Many, many thanks to you. Your help was invaluable. Thank you so much for your time and effort.
Sincerely,
Judy
P.S. No, I don't llive in the Chicago area; we live in the San Francisco Bay Area. But isn't the internet wonderful? How else could I enlist the help of someone 2,000 miles away to help with a computer problem in my home. Thanks again.
Cheryl - Aug 18, 2005 - 7:46 am
Judy,
I am so glad you are up and running your network the way you want it.
I have since learned that your Speedstream is a bit different the way modems go.
In any case, I am glad that my instructions did help.
--------
Thank you for using MacOSX.com !
Cheryl
I am so glad you are up and running your network the way you want it.
I have since learned that your Speedstream is a bit different the way modems go.
In any case, I am glad that my instructions did help.
--------
Thank you for using MacOSX.com !
Cheryl
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