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Question Profile
| DATE | Jan 7, 1999 |
| TICKET | #112127 |
| STATUS | Closed |
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| TECHNICAL | |
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Question Details
TICKET ARCHIVE -> Stuck in Safe Mode
No Wonder User - Jan 7, 1999 - 3:39 pm
KNOWLEDGE LEVEL: Intermediate
PROBLEM: Combination
COMPUTER TYPE: Dell
MODEL: OptiPlex GXpro
RAM: 32meg
OS VERSION: Windows 95
SERVICE PACK:
DESCRIPTION:
Help! Now I've really messed things up...
My friend Cindy inherited a nice PC, which had been used in a corporate/LAN environment...now she is trying to hook it up at home with an external modem, and I was "helping" her by installing the latest AOL 4.0 software from CD-ROM.
After the install, the PC only boots into Safe Mode. I uninstalled AOL, to no avail.
Nothing I do seems to fix it. I have Norton Utilities, but can't run the CD-ROM in "safe" mode...
Cindy has none of the disks or CDs that may have come with this PC...but I _do_ have a Windows 95 CD-ROM (full version) --- can I install Windows on top of itself?
Thank you for any help you can offer!
- Dave Sacher in Colorado
PROBLEM: Combination
COMPUTER TYPE: Dell
MODEL: OptiPlex GXpro
RAM: 32meg
OS VERSION: Windows 95
SERVICE PACK:
DESCRIPTION:
Help! Now I've really messed things up...
My friend Cindy inherited a nice PC, which had been used in a corporate/LAN environment...now she is trying to hook it up at home with an external modem, and I was "helping" her by installing the latest AOL 4.0 software from CD-ROM.
After the install, the PC only boots into Safe Mode. I uninstalled AOL, to no avail.
Nothing I do seems to fix it. I have Norton Utilities, but can't run the CD-ROM in "safe" mode...
Cindy has none of the disks or CDs that may have come with this PC...but I _do_ have a Windows 95 CD-ROM (full version) --- can I install Windows on top of itself?
Thank you for any help you can offer!
- Dave Sacher in Colorado
No Wonder Tech - Jan 7, 1999 - 3:44 pm
Hello,
You might as well go ahead and try the reinstall...what have you got to lose. Of course make sure that the windows cd isn't made just for a certain computer type (IE and nec version of windows on a compac won't work)
Thank you for using nowonder,
Mike Taylor
miket@nowonder.com
http://www.nowonder.com
You might as well go ahead and try the reinstall...what have you got to lose. Of course make sure that the windows cd isn't made just for a certain computer type (IE and nec version of windows on a compac won't work)
Thank you for using nowonder,
Mike Taylor
miket@nowonder.com
http://www.nowonder.com
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