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TICKET ARCHIVE -> Tiger, Internet Connection
anni25 - Aug 8, 2005 - 12:12 pm
I just installed Tiger. Since then I've been experiencing frequent internet drops. I contacted my ISP and was told that all my connections are correct and that it may be a OS issue. Are there issues with Tiger and internet connections being dropped?
I have high speed cable internet.
Anne
I have high speed cable internet.
Anne
skapp - Aug 8, 2005 - 3:18 pm
There have been reported connectivity problems. Some suggested solutions include:
Other suggestions include changing the Computer Name to a single word using no more than 8-12 characters - no punctuation.
Set the IPv6 configuration to OFF
Include your ISP's Domain Name Servers IP address in the DNS entry field of your TCP/IP setup.
Move your Built-in Ethernet port to the top of the list.
Shut down the cable modem, router (if you have one), and computer. Wait at least one minute. Then in sequence first turn on the cable modem and wait until the status lights indicate connection with ISP; next turn on your router (if you have one) and wait until its status light indicates it's communicating with the modem; last turn on the computer.
If need be have the cable company check your signal levels to be sure they are within tolerance. Have them replace the cable modem and be sure they give you a relatively new one that is fully DOCSIS 2.0 compliant. The Motorola 5100 Surfboard is an excellent modem if they have them.
Make sure DHCP is selected We continue to receive reports of lost Ethernet-based network connectivity under Mac OS X 10.4.2.
MacFixIt reader Gred Lawhorn writes:
"Ethernet failed on my iMac 17" - I assumed that the port had failed, and installed an Airport Extreme Card. In my case, the iMac never even recognizes that the ethernet cable has been plugged in."
In some cases, Mac OS X 10.4.2 apparently changes network settings to a configuration other than DHCP for network environments that require it, requiring the user to manually change the setting for any active TCP/IP location back to DHCP.
To do this, open the Network pane of System Preferences, select the appropriate Ethernet port or other active network connection, and select "Configure."
Click on the TCP/IP tab, and select "Using DHCP" next to the "Configure IPv4" menu selection.
Jack Rodgers is one reader who had success with this workaround:
"I experienced a similar problem and found that opening the Network preference pane and resetting each of the TCP/IP Location options, where appropriate, to DHCP solved the problem.
Other suggestions include changing the Computer Name to a single word using no more than 8-12 characters - no punctuation.
Set the IPv6 configuration to OFF
Include your ISP's Domain Name Servers IP address in the DNS entry field of your TCP/IP setup.
Move your Built-in Ethernet port to the top of the list.
Shut down the cable modem, router (if you have one), and computer. Wait at least one minute. Then in sequence first turn on the cable modem and wait until the status lights indicate connection with ISP; next turn on your router (if you have one) and wait until its status light indicates it's communicating with the modem; last turn on the computer.
If need be have the cable company check your signal levels to be sure they are within tolerance. Have them replace the cable modem and be sure they give you a relatively new one that is fully DOCSIS 2.0 compliant. The Motorola 5100 Surfboard is an excellent modem if they have them.
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