Ticket Options

Question Details

TICKET ARCHIVE -> Turbocad

needmachelp - Aug 16, 2005 - 5:05 pm

I am having a problem installing my turbo-cad. I was told to use a Boma Archive helper instead of the stuff-it expander. I have never heard of this, and still cannot install my 2-d version of turbo-cad.

bobw - Aug 16, 2005 - 5:13 pm

Hi Julie

I've never heard of Boma.

This is from their support page, give them a call;

Customer Service
If you need assistance in Activating your TurboCAD software (all versions post v9.5), please contact IMSI’s Customer Service team at 415-878-4000 and press 2.

Phone and Email Technical Support
Complimentary Installation Assistance: Difficulties installing software are normally the result of other applications running that can corrupt the installation process and requires these simple Clean Installation Instructions. If you require additional assistance installing your IMSI product, we offer complimentary, no-charge installation assistance at 1-877-827-8776.
TurboCAD Phone Support
1 877 TCSupport
(1-877-827-8776)

Hours of Operation: Monday - Friday
9:00 am - 6:00 pm (Pacific)

Phone Support is $1.00 per minute for current versions of IMSI products.

Email Support is $9.95 per-incident for current versions of IMSI products.
Please complete the secure Email Support Form.


http://www.turbocad.com/support.asp
--------

Bobw - Macosx.com Tech Support

needmachelp - Aug 16, 2005 - 5:23 pm

I actually did call the tech support, and they didn't have an answer for me either.

bobw - Aug 17, 2005 - 9:41 am

Julie

Have you tried Stuffit Expander to decompress the file?

Is it a .sit file, .dmg, etc?

What exactly happens when you try to install?
--------

Bobw - Macosx.com Tech Support

needmachelp - Aug 17, 2005 - 1:06 pm

It's a .zip file. My default is stuff-it expander. When I try to open the file, stuff-it quits. The distributer of Turbo Cad has noted this problem when trying to open the program with stuff-it. Apparently the program can be opened using BOM Archive Helper. My problem is that I do not have BOM, and I cannot seem to figure out where to get it. Is there a place where I can buy or download BOM? Is there any other decompression program for MAC?
Thanks,
Julie.

bobw - Aug 17, 2005 - 1:46 pm

Julie

Bom Archive Helper is part of the OS X install. It's located here;

/system/library/coreservices

HighLight the file, then do (keys) Command-I. In that window, 'Open With' choose Bom Archive helper. If it's not selected already, just use the drop down menu and if it's listed there choose it. If it's not listed, choose 'Other' and navigate to it with the path above.
--------

Bobw - Macosx.com Tech Support

needmachelp - Aug 17, 2005 - 2:24 pm

I was able to locate the core services, but there are there is no BOM there. I am running OSX 10.2.8

Julie.

bobw - Aug 17, 2005 - 2:49 pm

Julie

I've looked through the 10.2x system and Bom Archive helper isn't included. Apple didn't start until 10.3.

I've uploaded the program from a 10.3 disc. You can download it using this link;

http://homepage.mac.com/maktek/BOMAr...elper.app.sitx

Use Stuffit to unstuff. Leave it on your desktop and drop the TurboCad file onto it and see if it opens. I don't know if it will work in the older system.

If not, try this program;
Panther Unzip - 1.0
http://www.versiontracker.com/dyn/moreinfo/macosx/24128
--------

Bobw - Macosx.com Tech Support