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TICKET ARCHIVE -> Mail Signatures And Images

lolamax - Jun 30, 2005 - 10:52 am

I have OXS 10.2.8 and use Mail. I can place a graphic (my company logo) into my email signature and it shows for me, but for other users (on PCs) it shows up as a .tif attachment (and my graphic is a joeg file) and not in the signature. Can this be fixed? Thanks.

earthsaver - Jun 30, 2005 - 11:29 am

Make sure in Edit>Attachments, you check Always Send Windows Friendly Attachments. If that doesn't help, it may only depend on the email applications your PC colleagues are using.

- Ben

lolamax - Jul 5, 2005 - 11:49 am

Thanks, Ben. My version of Mail doesn't have that option (I have Jaguar). I plan on upgrading the Panther, which does. Hopefully that will solve the problem!

earthsaver - Jul 5, 2005 - 6:06 pm

I'm pretty sure the choice is available in Jaguar, however I think it's in a different place. Perhaps check the File, Format, or Message menus instead. Look for anything to do with attachments.

- Ben

lolamax - Jul 5, 2005 - 6:22 pm

Unfortunately, I can't find anything that has to do with attachments other than the attachment icon when composing an email. The only formatting type option I see is the rich vs. plain text choice. I had rich text chosen...

earthsaver - Jul 5, 2005 - 6:38 pm

Sorry. You're right. Only in Panther+. Your problem is also discussed, with only questionable solution, at http://alnk.org/greenpit

The suggestion in Jaguar is to contact your ISP and make sure the images aren't being improperly filtered. You might also want to use only a three-character extension (.jpg) on your file so the PC users' systems don't have a problem with them (since Windows only allows up to three characters of extension).

- Ben

lolamax - Jul 5, 2005 - 7:30 pm

Nice to know I am not alone! I have a PC user as well at home (yikes! ha) and we've tried everything. Hopefully once I upgrade the problem will be gone... or I may try Outlook Express (double yikes!).

Thanks for your help! Its much appreciated.

earthsaver - Jul 5, 2005 - 7:55 pm

I am curious to know whether the .jpeg -> .jpg change makes any difference. Otherwise, I hope you're getting a good deal on Panther, as from Other World Computing .

- Ben

lolamax - Jul 5, 2005 - 8:09 pm

I already use the .jpg extension and it comes over as a .tif for the PC users. So weird!

I saw Panther for $49. I'd go for Tiger but am afraid I'll have to upgrade my CS programs, too. I've seen some people say they're ok, others say they're not. I'd rather not go there!

lolamax - Aug 12, 2005 - 8:31 pm

Hi Ben, its me again! I upgraded to Panther today. My updated Mail program has the "always send windows friendly attachments" option and I have it checked, but it hasn't solved my problem. The logo (jpeg file) in my signature shows as an attachment to recipients, but it looks fine for me.. I tried it as a cut-and-paste out of Photoshop and also a drag-and-drop from the desktop into the signature composing window... My boyfriend is pretty programming savvy; he works on a PC has been trying to help me, but nothing we have tried--including doing it as an html page on my web server--has worked. I really want to make this happen--it kind of makes me look bad to my clients! Most of them are on PCs... any other ideas?

Thanks!

earthsaver - Aug 12, 2005 - 10:33 pm

I wouldn't be surprised if the reality is that your PC-using clients are simply using email applications that don't support in-line viewing of attachments, such as the image in your signature. To test a related example, what do they see when you send any other JPEG or GIF image as an attachment? Not all email apps are alike; Mail just happens to be really good at presenting images in-line if you choose.

- Ben

lolamax - Aug 13, 2005 - 10:00 am

Yeah. We found some other listings online about the same problem--seems it just doesn't work from mac to pc. Thanks again for your help!