I used to work on Macs a while ago, but I went to PC because of a larger client base. However, I would like to get back into Mac's as well. In any case, I have a potential client who has the following system: PowerMac 4,5 v. 2.1 800MHz 100Mhz bus 768MB He is running Jaguar and claims that his system is running slow. He says that it has been running slow ever since he got it. He is comparing it to PC's of today. He has the MS Office suite installed, and was told by various sources that the programs in that suite run slow. Is this true? He has pleny of RAM, as you guys can see, and he has about 55GB left on his HD, so there is no lack of space that would cause the system to slow down. He was also told that he should run a disk optimization program on his system. The thing is, as I got talking to him, he mentioned that he usually has the following programs open at all times: Entourage Contacts Manager Safari MS Word MS Excell MS Powerpoint I know that on a PC with the above specs (even with the cpu a little faster to match the speed of a mac 800MHz cpu), having all of those programs open at once would definitely slow it down. I told him this, but he still feels that his system could be faster. The way he tested the speed of his system over the phone with me was by hitting Option + P for the printing dialogue window to come up. He counted, and said that it took a full 2.5 seconds for it to come up. Is this normal? He only had Text Editor, Contacts Manager, and Safari open at the time. Is this a case of the user expecting too much from the computer, or is his system slow. I'm sure you guys might need more info, but this is all from just talking to him on the phone, and I have no more info right now. Is there a benchmark program that I can have him run to see if his system is up-to-par with regards to speed? If so, could you guys post the link, and the minimum benchmark results that this system should get? Just to give you some info, this system is on a network in a building, and the network is absolutely infested with spyware, viruses, and trojans. I just cleaned up two other systems in the building that were completely taken over by pop-ups and trojan horses. One system could not be saved and had to be reformatted. Are there any viruses for Mac, or at least for Jaguar? I know that there are very few viruses for Mac's, which is pretty cool, but is it still possible? He has had the system for two years, and has Norton AV on his sytem, but I'm sure the virus definition subscription has run out. Also, he stopped using Norton anyway because it was slowing down his system. Speed is really important to him. In any case, if you guys could just give me some pointers on how to troubleshoot the speed of this guy's system, I'd appreciate it. And free tools to do this that I could download would also be a great help. Thanks.