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Tried the keypad technique, tried zapping PRAM. Apple in Japan walked me through steps Command+option+O+F (maybe that's wrong...), typing in "eject disk". Computer responded with "ok" and no error message. The firmware update will not work if there is still a CD inside. It's time to suck it up...

On a possibly related note, I now have a disk that won't come out of my computer...this prevents me from running any and all disk utility programs. Little help? K

No, I still can't click and drag...that's the problem. I'm thinking I should run single-user mode. K

Found the icon cache, put in trash and emptied it, but after rebooting the cache comes back. I've repeated this several times but it reappears again. Any ideas? I think I'm missing something very simple...K

What if there is no icon cache within /Library/caches/ with the name "com.apple.dock.iconcache#USERNAME#"? I don't have anything even close on my Titanium G4. And yes, I am clearly a newbie who desperately wants to click and drag again after two days in the darkness. K