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just wanted to respond to the latest comments. I agree that it serves no purpose to be overly emotional with any rep of the company you're having problems with. But I don't think the customer's attitude is the issue here. The problem, as I see it , is the dreaded POLICY. As customer...

01000111, I'm happy to hear you got some results. I'd like to think that Apple still comes through for its customers, in spite how difficult it is to get that result. I have also been a hardcore Apple fan for many years and have talked countless friends into buying Macs, as we all have...

When I got my iBook I immediately realised there was a problem with my display (dark at the top, very light at the bottom). It was too late in the day to call Apple so I went to their "Knowledge Base" (if you can call it that). There was no mention of any problems with iBook screens-actually...

You're trying to start Classic from within OS X, right? I ask because I hear people refer to OS 9.x simply as Classic, whether they're starting up with it or starting it from X. The following comments assume you are running it from X. Most importantly: do you have OS 9.x installed on your...

This is seriously the stupidest question I've ever asked but it's driving me nuts: In Apple's Address Book when you edit a user's profile there's a space at the top right where a picture can be placed. It then appears on the person's "card", (told you this was stupid, but stay with me)...

Talked to Apple yesterday and the tech walked me through booting in OS9 from the CD, I suppose to see if it was a software problem. It wasn't. He says that the problem isn't normal and that I need to send it in. They will most likely replace the entire iBook. Unfortunately this means waiting...

Talked to Apple yesterday and the tech walked me through booting for the CD, I suppose to see if it was a software problem. It wasn't. He says that the problem isn't normal and that I need to send it in. They will most likely replace the entire iBook. Unfortunately this means waiting to get it...

I received my iBook (600/dual USB/combo/12.1) this week and immediately upon turning it on I noticed the display was unevenly lit. It goes from dark at the top to light at the bottom, no matter what angle I look at it. The colors are washed out (no contrast control!) and don't improve no matter...

I received my iBook (600/dual USB/combo/12.1) this week and immediately upon turning it on I noticed the display was unevenly lit. It goes from dark at the top to light at the bottom, no matter what angle I look at it. The colors are washed out (no contrast control!) and don't improve no matter...