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Thanks for the reply. Just had a look. Her macbook doesn't have anything in the keychain for that particular connection - it's an unsecured network. Let me know if you find out about the outdated settings you had to clear.

Did you get any further with this ? My girlfriend is having a similar problem with her macbook (running tiger). It connects fine at home. Recently though, she hasn't been able to connect fine at work. Airport seems to be connected to the wireless router (from the icon in the top right) but...