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I'm on it! Thanks, ever-so!

I am astonished! Where can I post a "Thank You"? You have given me so much in your reply that I'm sure I will be able to help her. My primary mission was to save her photos for her and not destroy her computer during my efforts. Thank you VirtualTracy. It's members like you who give...

Hello. I do not own, nor have I ever seen an eMac machine! I am a Windows PC user through and through. Oddly enough, I'm trying to help a friend who's encountered a problem with her Mac. To complicate matters, she lives in Dallas and I live near Houston, so our communication is via email...