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satcomer: thank you for replying. Unfortunately this has already been tried and it still does not work. djacmack: have tried all these, and still no luck. It is obviously the service. I am not asking for privileged help; only to get something that I am paying over $50 a month for to work...

I have had Verizon DSL service for almost a year, and after a few initial problems it worked fine. However, I have just been away for several months, and since I returned three weeks ago my internet connection is failing continually. I have a Westell Model 7500 modem, connected to an iMac with...