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In the past I've never succeeded in it, only when both computers had a public IP address. Even messing with the router didn't work (but this can be my knowledge problem or the router's problem). Anyway, if you need to instruct your mother on configuring her router, it won't be easy. Do you...

You can also use Timbuktu from Netopia. But beware: it's not always easy to connect over the internet due to routers. Try those applications before you buy them!