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Thanks very much Bob for all your help. Guess I'll be pretty busy for a bit ;)

What happened was that there was a problem with the screen which Apple was repairing under a program. We sent it in for repairs; they sent it back all set up with OSX, everything was new and all our previous data was lost. It was set up with Apple as the user, and I don't think there ever was...

This is strange--I thought it was only Safari, but Explorer is in the same state: we hardly ever use it (as it is supposed to be used for a course which they are ignoring) but it also has reverted back to its original state wrt homepage and bookmarks. Also, Safari still has the historical...

I don't think the computer is set up for more than one user--if the desktop is the same, then I'd be in the right place: would that be correct? We have all the same personal folders showing on the desktop. (Sorry I'm so dense about how to talk about the computer!)

A R G H Ok, I have finished my agonized cries. Thanks very much for your reply, at least i iddn't spend hours trying different things. What do you mean about the right account? We have only one isp (dsl) account. I assume the users thing is like when you open my husband's...

I don't know how this happened--it could be that we were offered one of those automatic updates and accepted because my 4 year old was on the computer at the time--but now my Safari looks as it did when it was first installed: all our bookmarks are gone and the apple ones in the bookmarks menu...