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thank you for the reply,I will update more information when I can get it from my sister,after reading my post and searching on the board I realized I have definitely left way too much information missing.

good morning,I am not sure where to post this question,my sister purchased used computer off eBay,she cannot get it to open anything except,stickies,music player,it has the task bar on the bottom,( new to Apple computers) when you try to do any kind of work on it the message that is displayed...