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Is MacOSX mail down?? Can't login. When this happens, who does one contact. This is an important account for me!

At this risk of bating half of the board .... I think it would be good to have some genuine discussion... and -- honestly -- I would like some help. I have yet to see a compelling reason for the upgrade to Jaguar, but as time goes along I start to feel as if I am slipping behind. I've...