I have an Airport Extreme. For more than a year, I've used it as my primary base station, and the connection to my ISP. The ISP is not a cable provider. It is a wireless setup that uses an antenna on my roof to connect to a base station on a water tower some miles away. The service uses PPPoE to authenticate and establish a connection. As of 12 Mar, everything was working fine, as it had been. 13 Mar, the Airport Extreme reported in the status bar that it was looking for a server and negotiating a PPPoE connection. I lost internet service that day through the Airport Extreme. After a week of troubleshooting which involved a service call to my house, I was able to verify the equipment here up to the router was working fine. I also tried to use an Airport Express to make the connection, with the same negative result. I finally took my MPB and both the Airport Extreme and the Airport Express to the home office of my ISP, and experienced the same result at their home office.
The tech I worked with there told me my router was toast. He configured a linksys wireless router, which I am now using to connect from home. It worked fine with the PPPoE.
I do not believe my Airport Extreme is toast because I tried two Apple devices, both known good prior to this, and both failed. Additionally, all the other functionality in the Airport Extreme works. I have to suspect something in the network infrastructure changed to not permit Apple devices to connect. But, in order to prove this, I need to know what to look for. Is there any special IP or port access requirement Apple devices need to work with PPPoE? Is there anything different between how a Linksys router connects with PPPoE as compared to an Apple device in PPPoE?
Is there something unique in MAC addresses common to all Apple devices that might be filtered by infrastructure?
--bart
The tech I worked with there told me my router was toast. He configured a linksys wireless router, which I am now using to connect from home. It worked fine with the PPPoE.
I do not believe my Airport Extreme is toast because I tried two Apple devices, both known good prior to this, and both failed. Additionally, all the other functionality in the Airport Extreme works. I have to suspect something in the network infrastructure changed to not permit Apple devices to connect. But, in order to prove this, I need to know what to look for. Is there any special IP or port access requirement Apple devices need to work with PPPoE? Is there anything different between how a Linksys router connects with PPPoE as compared to an Apple device in PPPoE?
Is there something unique in MAC addresses common to all Apple devices that might be filtered by infrastructure?
--bart