At work we have a Brother HL-2700CN network printer that serves as the only color printer for our entire store. We have only a few macs in the entire store and the one I'm having trouble with is a G5 running 10.4.4. I'm new to the position responsible for taking care of these macs, and I'm also new to macs in general. I'm just starting to learn the OS and don't know much about trouble shooting it.
The problem is, when I try to print something from this machine, it doesn't print. I ran the Network Diagnostics tool and it tells me that it can't connect to the server "Brother HL-2700CN series._printer._tcp.local" and says that it could be a problem with the server, or the network connection with the server. Well, that doesn't help me much. All the PCs can print to this printer just fine. And I've been told that this G5 could also print to it just fine before I came in. I'm using the driver "Brother HL-2700CN BR-Script3".
I don't have the faintest clue as to how to begin troubleshooting this. Checked the driver, checked the printer, I have internet access, so I'm connected to the network. Any reccomendations would be helpful and much appreciated.
The problem is, when I try to print something from this machine, it doesn't print. I ran the Network Diagnostics tool and it tells me that it can't connect to the server "Brother HL-2700CN series._printer._tcp.local" and says that it could be a problem with the server, or the network connection with the server. Well, that doesn't help me much. All the PCs can print to this printer just fine. And I've been told that this G5 could also print to it just fine before I came in. I'm using the driver "Brother HL-2700CN BR-Script3".
I don't have the faintest clue as to how to begin troubleshooting this. Checked the driver, checked the printer, I have internet access, so I'm connected to the network. Any reccomendations would be helpful and much appreciated.
Deceptively simple and remarkably effective. Problem solved. Thanks gsahli!