cannot print in word

M

mikeg1

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I cannot print in word......none of the drop down menus are working......I can only print using the short keys "apple P".......but none of the drop down menus are active.....I had this problem last year once....and someone gave me a tip how to solve it....I had to trash something.....if anyone can help, I am using a G3 Pismo powerbook, OS 9.2.2 system.....

Also....recently when I try to send an email to my clients......the if there is like more than 25 addresses in one group.....i get an error message saying there are too many addresses a group.....would appreciate any help and advise.
mike
 
Probably they told you to trash the preferences files for Word in ~Library/Preferences
 
dlloyd said:
Probably they told you to trash the preferences files for Word in ~Library/Preferences
Click to expand...

thanks for taking the time to answer and help......I just want to ask you.....have been to the preference folder and to the microsoft folder.....there is not preference folder for word alone......and in the microsoft folder there is no Library......there are different language files.....like

Custom Dictionary
Entourage Preferences
Excel Settings (9)
Word Settings (9)
Word Font Substitutes
Proofing Tool Preferences
PowerPoint Settings (9)
PDFMaker
Office Registration Cache 2001
Office Font Cache (9)
Office 2001 First Run Cache
MS Office ACL [German]
MS Office ACL [French]
MS Office ACL [English]
MS Office ACL [Dutch]
Microsoft Word
Microsoft PowerPoint
Microsoft Office Settings (9)
Microsoft Excel
Microsoft Component Preferences
Excel Toolbars (9)

do you mean I should trash just the languages ? like germam, french, english and dutch ?

regards
mike
 
I am not familiar with OS9. In macosx there are plist-files in the System/Preferences folder. Try if you can find a file that looks like this: com.microsoft.word.plist or similar. But as I said, this is how it works with macosx. Not sure about OS9...
 
I missed the OS 9 part, I think those are stored in a folder called Preferences in the root level of your home folder. Trying looking for something that would be related to Word, move it somewhere else temporarily, and try printing again. If that works, delete the file you moved, otherwise move it back.

Like I suggested earlier, you might also want to try making a new user and testing the printing in Word there.
 
he is using OS 9.

in the system folder in preferences there is a microsoft folder.

Toss the whole thing. You can safely toss any file in the preferences folder, even the whole folder itself and it will be recreated next time you start up or launch any program. If you have a lot of custom settings in your programs, you may have to reset them. (so best to be specific and just toss the microsoft preferences)
 
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