Compusa and the Mac.

Are you happy with CompUSA's Mac section?

  • Yes

  • No

Results are only viewable after voting.
Well it's not as good as it could be but it's nice to see somewhere other than an all apple store sell em.
 
The choice of hardware isn't bad, but the software selection is a joke. They get maybe one or two new titles each month. What's the point of getting an Apple if you can't run anything on it? I'm sure that's how a lot of potential customers feel when they see the pathetic shelves of Mac software.
 
I recently bought a Mac from them. The salesman really hounded me about an extended warranty. I kept asking about printers, video cards, hard drives and other various accessories to go along with the new Mac. The salesman kept going on and on about extended warranties. After he gave up, he then brought his manager out who seemed perplexed that I declined and continued to try and talk me into the extended warranty (A Compusa warranty). I explained to him that I was knowledgable of extended warranties and pointed out that a consumer could purchase an Applecare warranty at any time while the computer was still under its original one-year warranty.

After I made it very clear that I do not wish to purchase the warranty, I quickly made my way to the check out line. The salesman followed along and STILL tried to sell me an extended warranty! They were lucky I just didn't walk out but I really wanted to use the Mac over the weekend. The store also poorly presented the Macintosh product. Needless to say, I will not buy there again.

I ended up spending an additional $2000 on accessories with online resellers. Those accessories are no doubt, more profitable for a reseller than the Mac Hardware itself.

Compusa would be well advised to make sure that their salespeople and management understand the difference between "offering" an extended warranty or "badgering" a customer.
 
I discovered a site from another thread a few weeks ago (which I have now forgotten the exact URL for) that talks about similar problems with Best Buy. On the site actual salespeople vent their frustrations about "extended warranties" and the like. It's my understanding that each company has its own warranty and that the retailer's warranty is unecessary, and that's why I refuse it. It's too bad the retailers make so much money from the warranties because they are really just a scam.

No wonder apple has a hard time getting converts when their products are marked up and mis-marketed to pc users. It's like trying to sell electric cars to the US consumer--"honestly, it's better for the environment and we won't be dependent on Middle Eastern Oil" is a great pitch to someone possessing common sense, but some people just don't want to change and progress into a cleaner future when they have bigger and bigger SUV's that serve no function crammed in their faces with 0% financing...

okay, off the rant now.

Cheers!

Nato
 
i used to be excited because they were the only apple reseller in denver at the time. I went in there last week to look at ibooks and the sales girl came up to me and told me Sony was the "digital hub" and this was their newest model. I told her it was an apple laptop and she said, "oh, they still make those?"
Either she was playing a trick on me or she didn't know she was standing in the apple section. Either way i don't like compusa.
 
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