've got a user who's been having repeated problems with CS1 InDesign. She's experiencing two different issues, both of which occur about once a day:
1 - An abrupt shut-down of the program with the message "InDesign has unexpectedly quit". This happens randomly. She is able to just reopen the program and continue her work.
2 - A gray screen appears that instructs her to restart her Mac by holding down the power button (or something of that nature). This happens exclusively when she is trying to relink an image.
We have tried to following troubleshooting steps with no luck:
1 - Deleted InDesign preference and cache files
2 - Ran all options of AppleJack
3 - Reformatted machine
Other information that might be important:
She's on a Power Mac G5 running OS 10.4, has 2GB RAM, and has two harddrives: capacity 34.35 with available 17.33 and capacity 232.76 with available 167.35. I think Photoshop has the 34.35 set as her scratch disk; I realize I should probably switch that.
Thanks for any help you might be able to offer! I hope I gave you enough information to work with.
Thanks!
1 - An abrupt shut-down of the program with the message "InDesign has unexpectedly quit". This happens randomly. She is able to just reopen the program and continue her work.
2 - A gray screen appears that instructs her to restart her Mac by holding down the power button (or something of that nature). This happens exclusively when she is trying to relink an image.
We have tried to following troubleshooting steps with no luck:
1 - Deleted InDesign preference and cache files
2 - Ran all options of AppleJack
3 - Reformatted machine
Other information that might be important:
She's on a Power Mac G5 running OS 10.4, has 2GB RAM, and has two harddrives: capacity 34.35 with available 17.33 and capacity 232.76 with available 167.35. I think Photoshop has the 34.35 set as her scratch disk; I realize I should probably switch that.
Thanks for any help you might be able to offer! I hope I gave you enough information to work with.
Thanks!