Entourage and Print error....

[TheBattman]

I cannot print from Entourage...period. The console opens up with a PrintJobMgr.crash.log.

I posted a while back about KERN_PROTECTION_FAILURE crashes I was getting with some regularity - especially with iTunes. Well, thinking that the advice I got was worth checking out since this is a similar error I get in the log for the PrintJobMgr. crash.

Well, the advice I got then was that it sounded like I should check my RAM. So I did by removing all ram and installing known good sticks in each slot, one at a time and re-booting. Well, I went from not being able to print, to Entourage not even launching----and getting similar crash logs for it as well. I am personally thinking there is a problem/conflict within Entourage....???

Anyway, Every slot and ram stick checked out ok. I even rebooted into 9.2.2 and ran every utility under the sun.....found some pretty serious errors on my OSX disk - cross linked files? Fixed, optimized with SpeedDisk, re-ran DiskWarrior, and Entourage in X is back to running fine and dandy with no loss of data. But I still cannot print from within Entourage....printing works fine in everything else!

PowerMac G4
1GB ram
OS X 10.1.3
HP 960
Everything is up-to-date......

Here is a portion of the most recent PrintJobMgr.crash.log:

Date/Time: 2002-03-01 00:09:37 -0600
OS Version: 10.1.3 (Build 5Q45)

Command: PrintJobMgr
PID: 721

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x006fb000

Thread 0:
#0 0x70000978 in mach_msg_overwrite_trap
#1 0x70005a04 in mach_msg
#2 0x7017bf98 in __CFRunLoopRun
#3 0x701b7100 in CFRunLoopRunSpecific
#4 0x7017b8e0 in CFRunLoopRunInMode
#5 0x7368d460 in ThreadEntryProc__FP15PMMessageCenter
#6 0x7365fdac in StartListening__15PMMessageCenter
#7 0x00009350 in 0x9350
#8 0x00004dcc in 0x4dcc
#9 0x00003428 in 0x3428
#10 0x00003258 in 0x3258

Thread 1:
#0 0x70003fe0 in memmove
#1 0x0042d100 in UpdatergbSeedRow__12AVIPRendererPUci
#2 0x0042b13c in PrintRGBBuffer__12AVIPRendererPUcUl
#3 0x0042ad70 in PrintBand__12AVIPRendererP17ARasterDataSource
#4 0x0040b9b4 in PrintPage__14APrinterModulePCvP17OpaquePMTicketRefPFPCvP12PMRasterBand_l
#5 0x00373644 in PrintPage__FP15OpaquePMContextPCvP17OpaquePMTicketRefPFPCvP12PMRasterBand_l
#6 0x0000804c in 0x804c
#7 0x00007b5c in 0x7b5c
#8 0x000072b8 in 0x72b8
#9 0x0000a1d0 in 0xa1d0
#10 0x0000a150 in 0xa150
#11 0x73684118 in PMThreadStarter__FPv
#12 0x7002054c in _pthread_body

Thread 2:
#0 0x70044cf8 in semaphore_timedwait_signal_trap
#1 0x70044cd8 in semaphore_timedwait_signal
#2 0x7003f2b8 in _pthread_cond_wait
#3 0x0039b75c in Sleep__7AThreadUl
#4 0x00402de0 in StatusProc__15AStatusReporter
#5 0x00403638 in ThreadEntry__15AStatusReporterPv
#6 0x0039bc3c in ThreadEntryPoint__7AThreadPv
#7 0x7002054c in _pthread_body

Thread 3:
#0 0x7719e164 in aa_cubeto
#1 0x73d45da4 in ripr_CubeTo
#2 0x771898cc in cubeSingleOffset
#3 0x771afcf8 in cubeMonotonicOffset
#4 0x771ac12c in addRoundPenCubeSegment
#5 0x7719a0f4 in pc_StrokedReplay
#6 0x73d42f94 in ripc_RenderPath
#7 0x73d44130 in ripc_RenderGlyph
#8 0x771e00a0 in showPositionedGlyphs
#9 0x771d1628 in CGContextShowPositionedGlyphs
#10 0x77208680 in sep_ShowPositionedGlyphs
#11 0x771e00a0 in showPositionedGlyphs
#12 0x771d1628 in CGContextShowPositionedGlyphs
#13 0x77208ef4 in split_ShowPositionedGlyphs
#14 0x771e00a0 in showPositionedGlyphs
#15 0x771d1628 in CGContextShowPositionedGlyphs
#16 0x771b04e4 in CGContextShowText
#17 0x77273a24 in cg_font_show
#18 0x77284340 in op_Tj
#19 0x771ce284 in handle_exec_xname
#20 0x771b43d0 in pdf_scan_objects
#21 0x771e6918 in pdf_execute_stream
#22 0x771e8f78 in pdf_page_execute
#23 0x77184cd4 in cg_state_execute_page
#24 0x771e8eec in CGContextDrawPDFDocument
#25 0x7387e59c in DrawPage__FPC10CVFrontEndPvUlP6PMRectPv
#26 0x7388e314 in DrawPage__15CVFrontEndClassPvUlP6PMRectPv
#27 0x73889024 in PrintLoop__FPC11CVPrintLoopPvn2
#28 0x7388f668 in PrintLoop__16CVPrintLoopClassPvn2
#29 0x738736b8 in CVConvertJob
#30 0x007b66f0 in ConvertJob__FPC17PMConverterPluginPvP7__sFILEn1
#31 0x0000402c in 0x402c
#32 0x73684118 in PMThreadStarter__FPv
#33 0x7002054c in _pthread_body


PPC Thread State:
srr0: 0x70003fe0 srr1: 0x0200d030 vrsave: 0xff000000
xer: 0x0000000f lr: 0x0042d100 ctr: 0x00000028 mq: 0x00000000
r0: 0x00000040 r1: 0x006dc7d0 r2: 0x006fb000 r3: 0x006f7000
r4: 0x07add040 r5: 0x00032a00 r6: 0x00000080 r7: 0x00000000
r8: 0x00000060 r9: 0x00000010 r10: 0x00000020 r11: 0x00000030
r12: 0x00000b80 r13: 0x00000000 r14: 0x00000036 r15: 0x00064870
r16: 0x00000001 r17: 0x80160fa8 r18: 0x00061ae8 r19: 0x00001c07
r20: 0x00000000 r21: 0x0000001c r22: 0x70004234 r23: 0x700042c8
r24: 0x7016b0dc r25: 0x006bac3c r26: 0x8081ab5c r27: 0xc0d51800
r28: 0x00000000 r29: 0xbfffef00 r30: 0x87859393 r31: 0x00000001

**********

 

[TheBattman]

Well....

I decided to try printing from Entourage this afternoon. Print Center crashed again with the same error.

I had to do some electrical work (replace outlet) so I shut down the computer and the circuit breaker. When I finished, I booted back up and tried to launch Entourage....Entourage crashes with the same error as Print Center did previously (and did several times last night before I ran every utility under the sun).

Just for kicks, I updated my prebindings and launched Entourage and Entourage launched just fine (although I know better than to try to print from it).

MacFixIt had some instructions on it's main page today regarding printing problems (crashing Print Center) with OS X 10.1.3. I tried to follow the instructions but kept getting "no such file".

Ok...I am beat... someone have a clue?