Flashing Question Mark Folder - Tried Everything

[ryno9o]

New 13" macbook pro. Unibody. This is my friends.

She received it yesterday and after an hour of use she rebooted and got the Flashing Question Mark Folder.

She then turned it over to me. I have tried:
-Resiting PRAM
-Using the OSX Disc Disk Utility (It does not see the hard drive at all)
-Starting into safe mode (failed)
-Booting to firmware (failed) (command option p f)

I think the hard drive has died, but I want to get your input on it.

 

[SGilbert]

Being brand new, have her call Apple support. (Apple Store, if available, will work also) They will walk her through the trouble. If it is determined that the computer is faulty, they will repair or replace it.

 

[djackmac]

I think the hard drive has died, but I want to get your input on it.

I'd say so! Since its that new I'd just take it back to where he/she got it and exchange for another one. BTW the Intels Macs are not open firmware, they are now EFI so naturally booting to open firmware is not going to work.