It turns out Luddites don't know how to use software properly ...
FOCUS:
So where does this common feeling of frustration come from that unites all the PC users? Everybody experiences it every day that these things simply don't work like they should.
Gates:
Because it's cool. It's like, "Yeah, been there done that - oh, yeah, I know that bug." - I can understand that phenomenon sociologically, not technically.
Good point! Worse still, when someone like my mother encounters a bug, error or crash she immediately thinks "Oh my! What have I done wrong now?" And that's bad... buggy software let's people feel incompetent, they try to read incomprehensible error messgages and feel afraid of having screwed up the computer: I frequently encounter this type of behaviour with 40+ people.Perhaps Bill Gates should take a look at "Zen and the Art of Motorcycle Maintenance" for a deeper understanding of why people resent computers and software that don't work the way they should.
Originally posted by Cat
Good point! Worse still, when someone like my mother encounters a bug, error or crash she immediately thinks "Oh my! What have I done wrong now?" And that's bad... buggy software let's people feel incompetent, they try to read incomprehensible error messgages and feel afraid of having screwed up the computer: I frequently encounter this type of behaviour with 40+ people.