HELP WITH MACOSX.COM email!!!!!!!

Andy Hughes

Registered
Help! Is the an email problem at macosx.com? Email I send to an account there, help@macosx.com and webmaster@osx.com about my son's account bouncing back unsent is also bounced. There should be an announcement at the top of the macosx page if they are having this trouble so a paying customer knows what is going on and how to contact them!
 
There are no problems with the macosx.com email accounts at this time. It could be that your ISP is experiencing problems. I would also check your email settings.
 
Bob:
Sorry for the post here.
I am at Purdue University on our network, so there I don't think its my ISP, but I'll try to see why they can't see mail.macosx.com My other email seems to work ok and my setting have been fine for a long time.

Here is the message I get...

The original message was received at Mon, 13 Oct 2003 10:28:28 -0500 (EST)
from ecn200-dhcp-5.ecn.purdue.edu [128.46.200.215]

----- The following addresses had permanent fatal errors -----
<webmaster@macosx.com>

----- Transcript of session follows -----
550 5.1.2 <webmaster@macosx.com>... Host unknown (Name server: mail.macosx.com.: host not found)

Reporting-MTA: dns; dynamo.ecn.purdue.edu
Received-From-MTA: DNS; ecn200-dhcp-5.ecn.purdue.edu
Arrival-Date: Mon, 13 Oct 2003 10:28:28 -0500 (EST)

Final-Recipient: RFC822; webmaster@macosx.com
Action: failed
Status: 5.1.2
Remote-MTA: DNS; mail.macosx.com
Last-Attempt-Date: Mon, 13 Oct 2003 10:28:31 -0500 (EST)

Return-Path: <andy@purdue.edu>
Received: from [128.46.200.215] (ecn200-dhcp-5.ecn.purdue.edu [128.46.200.215])
(authenticated bits=0)
by dynamo.ecn.purdue.edu (8.12.10/8.12.10) with ESMTP id h9DFSRim019886
(version=TLSv1/SSLv3 cipher=RC4-SHA bits=128 verify=NOT)
for <webmaster@macosx.com>; Mon, 13 Oct 2003 10:28:28 -0500 (EST)
Mime-Version: 1.0
X-Sender: andy@dynamo.ecn.purdue.edu
Message-Id: <p06002008bbb0757a46ee@[128.46.200.215]>
Date: Mon, 13 Oct 2003 10:31:06 -0500
To: webmaster@macosx.com
From: Andy Hughes <andy@purdue.edu>
Subject: macosx email problem?
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
X-Virus-Scanned-ECN: by AMaVIS version 11 (perl 5.8) (http://amavis.org/)

Dear macosx webmaster:
Email I send to my son's account kerby@macosx.com is bouncing back to me. Is there some problem with the email there? What is the status of the email account regarding when it will need to be renewed?

Andy Hughes

bounced email follows
=====
X-Spam-Level:
X-Spam-Checker-Version: SpamAssassin 2.55 (1.174.2.19-2003-05-19-exp)



The original message was received at Mon, 13 Oct 2003 09:51:12 -0500 (EST)
from ecn200-dhcp-5.ecn.purdue.edu [128.46.200.215]

----- The following addresses had permanent fatal errors -----
<kerby@macosx.com>

----- Transcript of session follows -----
550 5.1.2 <kerby@macosx.com>... Host unknown (Name server: mail.macosx.com.: host not found)

Reporting-MTA: dns; dynamo.ecn.purdue.edu
Received-From-MTA: DNS; ecn200-dhcp-5.ecn.purdue.edu
Arrival-Date: Mon, 13 Oct 2003 09:51:12 -0500 (EST)

Final-Recipient: RFC822; kerby@macosx.com
Action: failed
Status: 5.1.2
Remote-MTA: DNS; mail.macosx.com
Last-Attempt-Date: Mon, 13 Oct 2003 09:51:16 -0500 (EST)

Return-Path: <andy@purdue.edu>
Received: from [128.46.200.215] (ecn200-dhcp-5.ecn.purdue.edu [128.46.200.215])
(authenticated bits=0)
by dynamo.ecn.purdue.edu (8.12.10/8.12.10) with ESMTP id h9DEpBim009390
(version=TLSv1/SSLv3 cipher=RC4-SHA bits=128 verify=NOT)
for <kerby@macosx.com>; Mon, 13 Oct 2003 09:51:12 -0500 (EST)
Mime-Version: 1.0
X-Sender: andy@dynamo.ecn.purdue.edu
Message-Id: <p06002005bbb06c8b2eba@[128.46.200.215]>
Date: Mon, 13 Oct 2003 09:53:50 -0500
To: kerby@macosx.com
From: Andy Hughes <andy@purdue.edu>
Subject: test of email - sound studio info
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
X-Virus-Scanned-ECN: by AMaVIS version 11 (perl 5.8) (http://amavis.org/)
 
Speak to Purdue's IT people to see if they've set up any firewalls (probably) or any DNS-blocking systems.
 
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