I just wanted to let everyone know that..

R

RPS

Registered
What AppleCare is like. AppleCare is a f*cking greedy organisation, and I hate them.

Ok, my dad bought a G4 a few months ago, and he got X with it. But he didn't want it, so I installed it on my iMac 2 weeks ago. The internet and classic hasn't been working, so we contacted AppleCare.

My dad spent 5 hours of his working time callling AppleCare to let them help us, we'be been getting help for almost 10 days now, and now the guy asked:
"Could you give me the serial number?" So my dad gave it, and he said, "Wait, that X is given to a G4 computer, not an iMac!" (It's the same X, it runs on both) So my dad sayd "So?".
And after 10 days of helping us, he said: "Sorry, it's not given to your iMac so we won't help you anymore unless you buy a totally new version of X."
My dad said it was redicoulous and the guy hung up.

I'm sorry for ranting but WTF!!!:mad:


Hell, I even registred on this site for NOTHING
Also, Ed Spruiell has helped me for NOTHING
 
Thanks.. well I use an application I have to open in order to get online, but that app can only be opened in 9.x, so I need to use Classic, but it doesn't work..
 
Carefully read the license agreement and make sure you did not violate the contract and the law. I'll bet that's the situation here. This might infact have nothing to do with AppleCare.

And if you didn't know already, you NEVER, EVER, purchase an extended warrenty with any product. It is a waste of money. Purchasing "help" for an Apple Computer goes along the lines of the oxymoron "Microsoft Works". You should never need help operating an Apple Computer; they're designed to be the easiest computers to use.
 
Originally posted by RPS
Thanks.. well I use an application I have to open in order to get online, but that app can only be opened in 9.x, so I need to use Classic, but it doesn't work..
Click to expand...
Dude, you're gonna need to give us more than that if you want some help. What's the name of the app? Who's your ISP? Is it dial-up, dsl or cable? Etc. etc.
 
I use LAN Tunnelbuilder, and I have DSL. My ISP is Planet Internet, a Dutch provider. What else do I have to give?
The provider doesn't support X yet, so I have to open classic and connect there, then it's all good. So it really is Classic that needs help. It says "you have 9.1 installed", I click OK, then it opens and you get the mac face with a question mark on it.
 
If you get a folder with a question mark in it, that usually means there's something wrong with the OS 9 system folder. Can you boot directly into 9.1 okay?
 
Maybe there is something wrong with the System Folder, cause when I tried to download Quicktime 6 just now, it said it couldn't install cause it needed a system folder in the download disk. The download disk is my hard drive, and the System Folder is in the hard drive.:confused:
 
Is your hard drive partitioned to have OS 9 and OS X on different partitions, or does only one hard drive show up on your desktop? The reason I ask is because I've heard of so many problems which involved having OS 9 and X on the same disk. This may just be the issue. If so, I think we may need a UNIX pro.
 
Originally posted by chemistry_geek
And if you didn't know already, you NEVER, EVER, purchase an extended warrenty with any product. It is a waste of money. Purchasing "help" for an Apple Computer goes along the lines of the oxymoron "Microsoft Works". You should never need help operating an Apple Computer; they're designed to be the easiest computers to use.
Click to expand...

Good point. However, my dad bought an extended AppleCare warranty for my PowerBook G4. You may think that's stupid.... spending $400..... however, when my computer's screen started acting like it didn't want to go on most of the time, and I had done all the hardcore trouble-shooting I could, I phoned them up, and sent it to them. This was a little after the 1 year warranty would have expired. They replaced the motherboard, and now it's working fine. This repair would have probably cost closer to $1000.... but, because my dad got AppleCare for 400, he saved money. (Granted, the thing shouldn't break in the first place, but that's another story) But, hey, to each his own.
 
i think it is important to keep in mind that applecare covers the machine it was bought for and not every computer in the house. and there is no reason it should.

but your problem RPS may have come out in telling this story. Apple often ships model specific versions of the os with each line of macs. the fact that you are trying to run it on an imac G# when it is designed to be installed on a tower G4, may be the real problem. and there may not be a work around. From apple's point of view you are using an illegal installation and there is no reason for them to support it.

In general we tend to not support people who are using illegal versions of software around here either, at least when we can identify them as such. your case seems to be one of those peculiar instances that logically appears legitimate - anyone should be able to sell or give away their registered copy of os x and the new owner entitled to make it work. hence there is no reason for us not to help you if you are being honest about the situation. however, if that help were to involve hacking apple's safeguards against pirating, then there is nothing we can do. i would say that your best bet may be to wait and purchase jaguar when it comes out.
 
Originally posted by Ed Spruiell
i think it is important to keep in mind that applecare covers the machine it was bought for and not every computer in the house. and there is no reason it should.

but your problem RPS may have come out in telling this story. Apple often ships model specific versions of the os with each line of macs. the fact that you are trying to run it on an imac G# when it is designed to be installed on a tower G4, may be the real problem. and there may not be a work around. From apple's point of view you are using an illegal installation and there is no reason for them to support it.

In general we tend to not support people who are using illegal versions of software around here either, at least when we can identify them as such. your case seems to be one of those peculiar instances that logically appears legitimate - anyone should be able to sell or give away their registered copy of os x and the new owner entitled to make it work. hence there is no reason for us not to help you if you are being honest about the situation. however, if that help were to involve hacking apple's safeguards against pirating, then there is nothing we can do. i would say that your best bet may be to wait and purchase jaguar when it comes out.
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Yes. I swear to God I'm telling the truth, my dad gave it to me. But the cd/system itself, is exactly the same. Listen to xaqintosh, exactly the same, so that's not the problem. If I won't be helped here either, there's nothing else to do than to get rid of X. I'm not sure if you will help me, or won't..


Originally posted by xaqintosh
have you tried reinstalling OS 9?

note: I installed OS X from a g4 cd on a g3, and it worked
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Yes, at first I had 9.1.0, now I have 9.2.2.
 
check out your classic control panel and find out if there is anything wrong (ie make sure that it knows what to start classic up from)
 
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