Illustrator Won't Open

[BrockSamson]

Hey all, new to the boards. Thank you in advance for any help in solving this mystery.

On one of the office computers (G4 Mirrored Door running OS X 10.3.9), the CS2 Illustrator has stopped working. It starts the load process, but then gives the error message "Missing Required Plugins: BRS Pencil Tool/ExpandS."

The Adobe suggestions for fixing the problem are:

1. Delete the CS2 Illustrator Settings file and the com.adobe.illustrator.plist file and restarting.
2. Restarting Illustrator under a different User account.

I have tried both of these with no success.

This seems a common enough problem, yet scouring the web yielded only those two options (PC users were able to identify a corrupt/missing font that caused the problem on those machines).

Any suggestions?

 

[Giaguara]

So you tried both these http://kb.adobe.com/selfservice/viewContent.do?externalId=331889&sliceId=2 ?

 

[BrockSamson]

Sure did. I saw other folks across internetdom who had also tried those solutions with no success.

FTR, I tried both the ways listed at the above link, including renaming the files in question and actually deleting the files in question.

 

[Giaguara]

Open Console and post what else you see in it when you try to launch this application.

 

[BrockSamson]

I'll be sure to do it when I get back to work in the morning. Thank you.

James

 

[BrockSamson]

Here was my Console log when opening Illustrator:

===== Fri Feb 13 2009 ===== 09:49:12 US/Eastern =====
2009-02-13 09:49:26.963 Adobe Illustrator[2851] CFLog (21): Error loading : error code 7, error number 0 (dyld: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator Undefined symbols:

/Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM undefined reference to _GetCurreA expected to be defined in Carbon

/Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM undefined reference to expected to be defined in Carbon

/Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM undefined reference to expected to be defined in Carbon

/Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM undefined reference to expected to be defined in Carbon

/Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM undefined reference to expected to be defined in Carbon

/Applications/Adobe Illustrator CS2/Adobe Illustrator)

 

[Giaguara]

It is for some reason still missing something. And those undefined reference ... gives the locations to something that is not defined any more.

I'm not 100 % sure what inside Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle other than those undefined symbols. Maybe (if it won't run without it) could be worth considering reinstalling CS 2?

 

[BrockSamson]

Yeah, an uninstall/reinstall is my next option, though I'm less than optimistic after reading some of the other attempts at this.

Thank you.