Mail 3.6 on Leopard 10.5.8

[onionsauce]

Hello,

My 7 month old puppy chewed the power cord to my MacBook Pro when I was reading email. I now must force quit mail each time I attempt to use it. Several of the emails I received at that time are blank and I cannot "getmail" since this incident happened. My computer skills are somewhat limited. If I reinstall mail (not sure how yet) will I lose all of the information in my current account? What do you recommend?

Thanks in advance for your help.

onionsauce

 

[Giaguara]

Hi onionsauce,

Welcome to macosx.com!

Does that power cord work any more at all?
If it's just surface damage, you could try to fix it with something (I fixed a few kitten-chewed iPhone cables with sugru but tape, duct tape etc would work too). At least give it a try before getting a new cable.

I'm not sure how the power cable damage would interfere with mail. It shouldn't - unless when the cable accident happened the machine was powered down by force. Even then, it shouldn't affect email programs.

Reinstalling mail (or the operating system) is a bit drastic measure for fixing it.
So let's try to get it running first.

First things first - what email are you using? me.com, mac.com, gmail, some other pop, some other imap? Can you open Preferences (Mail > Preferences) and see if there are any changes in the account?

In Mail, open both Window > Activity, and Connection Doctor, and then get new mail. Now it should tell more technically what it is trying to do, and what happens instead. Can you copy and paste the error messages here? (you can remove your email address or server name from those details but keep the error messages and what mail tries t do in them)

If you log in webmail to your email account, are those messages present there, and can you view them fine?

Do you have only one email account in your mail.app? If there are more than one, are other accounts affected too?

Oh, also please specify which version/update of Mac OS X you are using, and what is the version of Mail too.