Yesterday morning I was using MS Word and Excel and they were fine but then I closed my computer and opened it 15 minutes later and they wouldn't launch. I made additional space available on my drive (90GB now) and ran Disk Warrior to fix permissions and check the hard drive. Today I am still having hte problem. I was able to get Word to open up a blank document but then it immediately crashed. I am trying to figure out if I can solve this without having to reinstall as my installation disks are several years old and I don't have them with me. I am running OS X version 10.5.8 on a MacBook Pro 5,1
My error message for excel is the following:
Process: Microsoft Excel [240]
Path: /Microsoft Office X/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 10.0.0 (10.0.0)
Code Type: PPC (Translated)
Parent Process: launchd [69]
Interval Since Last Report: 358 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 7 sec
Per-App Crashes Since Last Report: 3
Date/Time: 2010-06-25 12:57:18.157 +0000
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: A2878724-1C41-46EF-A049-571321FB675F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7fff40
Crashed Thread: 0
Thread 0 Crashed:
0 ??? 0x858f1f1b 0 + 2240749339
Thread 1:
0 ??? 0x800bc266 0 + 2148254310
1 ??? 0x800c3a5c 0 + 2148285020
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed155 0 + 2148454741
4 ??? 0x800ed012 0 + 2148454418
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbf7fff40 ebx: 0x00000001 ecx: 0xbf801046 edx: 0x8588b16c
edi: 0x00000000 esi: 0x00000000 ebp: 0x8080d180 esp: 0xb7fffacc
ss: 0x0000001f efl: 0x00010282 eip: 0x858f1f1b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xbf7fff40
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Microsoft Office X/Microsoft Excel
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: Crashed (0xb7fffacc, 0x858f1f1b)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x91f48ae0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : CreateVolFSPath(unsigned int, unsigned long, char const*, unsigned long, char*) + 80
0x91f48938: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : getattrlist_retry(unsigned int, unsigned long, char const*, unsigned long, attrlist*, void*, unsigned long, unsigned long) + 72
0x91f48370: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : GetVolFSAttributes(VolumeInfo*, unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned long, FSVolAttributeInfo*, unsigned char*) + 612
0x91f49428: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : VolFSMount::_getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 52
0x91f493b0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : FSMount::getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 236
0x91f492ac: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : GetFSRefAttributes(FSMount*, FSRefPrivate const*, unsigned long, FSAttributeInfo*, unsigned long, char*) + 180
0x91f48f2c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PBGetCatalogInfoSync + 220
0x91f48e40: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _FSGetCatalogInfo + 44
0x91f6ce78: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFileWithMountFlagsCommon + 204
0x91f9ff34: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFileWithMountFlags + 92
0x91f9fec8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFile + 20
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PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x91f48c44 ctr: 0x95734c20
r00: 0x91f48c44 r01: 0xbf800f40 r02: 0x00000032 r03: 0xbf801046
r04: 0xbf800f7e r05: 0x00000009 r06: 0xfefefeff r07: 0x80808080
r08: 0x00000000 r09: 0x00000000 r10: 0xcccccccd r11: 0xa0324c54
r12: 0x95734c20 r13: 0x00000000 r14: 0xbf8022c0 r15: 0x00000000
r16: 0xbf802178 r17: 0x000a5f9e r18: 0x00108be0 r19: 0x00000001
r20: 0x000a5f9e r21: 0x0e000002 r22: 0xbf801880 r23: 0xbf8014e0
r24: 0x00000354 r25: 0x08000103 r26: 0x000a5f9e r27: 0x00000000
r28: 0x0e000002 r29: 0x00000009 r30: 0xbf801040 r31: 0x91f48a98
My error message for excel is the following:
Process: Microsoft Excel [240]
Path: /Microsoft Office X/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 10.0.0 (10.0.0)
Code Type: PPC (Translated)
Parent Process: launchd [69]
Interval Since Last Report: 358 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 7 sec
Per-App Crashes Since Last Report: 3
Date/Time: 2010-06-25 12:57:18.157 +0000
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: A2878724-1C41-46EF-A049-571321FB675F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7fff40
Crashed Thread: 0
Thread 0 Crashed:
0 ??? 0x858f1f1b 0 + 2240749339
Thread 1:
0 ??? 0x800bc266 0 + 2148254310
1 ??? 0x800c3a5c 0 + 2148285020
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed155 0 + 2148454741
4 ??? 0x800ed012 0 + 2148454418
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbf7fff40 ebx: 0x00000001 ecx: 0xbf801046 edx: 0x8588b16c
edi: 0x00000000 esi: 0x00000000 ebp: 0x8080d180 esp: 0xb7fffacc
ss: 0x0000001f efl: 0x00010282 eip: 0x858f1f1b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xbf7fff40
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Microsoft Office X/Microsoft Excel
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: Crashed (0xb7fffacc, 0x858f1f1b)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x91f48ae0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : CreateVolFSPath(unsigned int, unsigned long, char const*, unsigned long, char*) + 80
0x91f48938: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : getattrlist_retry(unsigned int, unsigned long, char const*, unsigned long, attrlist*, void*, unsigned long, unsigned long) + 72
0x91f48370: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : GetVolFSAttributes(VolumeInfo*, unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned long, FSVolAttributeInfo*, unsigned char*) + 612
0x91f49428: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : VolFSMount::_getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 52
0x91f493b0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : FSMount::getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 236
0x91f492ac: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : GetFSRefAttributes(FSMount*, FSRefPrivate const*, unsigned long, FSAttributeInfo*, unsigned long, char*) + 180
0x91f48f2c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PBGetCatalogInfoSync + 220
0x91f48e40: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _FSGetCatalogInfo + 44
0x91f6ce78: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFileWithMountFlagsCommon + 204
0x91f9ff34: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFileWithMountFlags + 92
0x91f9fec8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _ResolveAliasFile + 20
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PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x91f48c44 ctr: 0x95734c20
r00: 0x91f48c44 r01: 0xbf800f40 r02: 0x00000032 r03: 0xbf801046
r04: 0xbf800f7e r05: 0x00000009 r06: 0xfefefeff r07: 0x80808080
r08: 0x00000000 r09: 0x00000000 r10: 0xcccccccd r11: 0xa0324c54
r12: 0x95734c20 r13: 0x00000000 r14: 0xbf8022c0 r15: 0x00000000
r16: 0xbf802178 r17: 0x000a5f9e r18: 0x00108be0 r19: 0x00000001
r20: 0x000a5f9e r21: 0x0e000002 r22: 0xbf801880 r23: 0xbf8014e0
r24: 0x00000354 r25: 0x08000103 r26: 0x000a5f9e r27: 0x00000000
r28: 0x0e000002 r29: 0x00000009 r30: 0xbf801040 r31: 0x91f48a98