os Tiger not loading complete pages cable modem

erix138

Registered
Emac with OS Tiger has run fine for 3 months using RCA cable modem via Belkin router (with 3 other os9 imacs & a dell windows 2000).

Yesterday the emac OSX began incomplete page loads - - incomplete pictures and pages in every browser I've tried (Safari, Explorer, Netscape) also times out using FTP Fetch or Eudora email. Will load something like a small Google page or web blog but chokes on Washingtonpost.com and apple.com etc - - i.e., scattered broken pix links or half-loaded images with the html incomplete, ending usually around 60% of the way through the load.

I've tried taking the router out and running right off the RCA modem - - no difference. Cleared off hard drive and reinstalled reformatted hard drive from scratch from install DVD - - still no difference.

The other os9 imacs are running exactly as they should, just this os x Tiger emac is choking on pages - - - comcast cable provider has no ideas, insist it must be an Apple thing - - anyone have any ideas?
 
The article below gives some things you can try.

From apple at http://docs.info.apple.com/article.html?artnum=106798

Solution

Tip: Users of Mac OS X 10.4 have the option of clicking the "Assist me" button in the Network preference pane, then following the onscreen prompts for network diagnostics. However, the following information is good for any version of Mac OS X.

This may be caused by an actual loss of your Internet connection, or it may be caused by having incorrect domain name system (DNS) settings. Here is a simple test. At the affected computer, type this in the address field of your Web browser:

http://17.254.0.91

If that address takes you to www.apple.com, then you most likely have a DNS issue and need to continue reading this document.

If this address does not take you to www.apple.com, then you need to skip to the "Troubleshooting Internet connections" section below.

Note: When you access the www.apple.com front page in this manner, you may only get a partial page load, usually text with no pictures. A partial page load indicates that you have a connection, and that you should continue troubleshooting DNS before troubleshooting other aspects of your connection.

What does DNS service do?

A DNS server converts DNS names, like "www.apple.com" into their IP address equivalents, such as "17.254.0.91". When you do not have DNS service, your computer cannot find the IP address of the target server based on its DNS name. If you encounter some applications that continue to work, it may be because they are set up to go directly to an IP address, bypassing the need for DNS service. The issue can be resolved by adding a DNS address that is missing, or correcting one that is invalid or mistyped.

For Mac OS X

This is also associated with slow system startup. For more information on that symptom and specific steps to resolve this issue in Mac OS X , see technical document 106797, "Mac OS X: Slow Startup, Pauses at 'Initializing network' or 'Starting network time'".


For Mac OS 9

Contact your network administrator or Internet service provider to get a valid DNS server address. Only they can provide this information to you. You may use more than one DNS server, which ensures your service in the event that one becomes unavailable. After you have the information, follow these steps:

1. Open the TCP/IP control panel.
2. Locate the "Name Server addr." field. If you see "will be supplied by server" next to this field, then continue to the next step. If you do not see "will be supplied by server", then skip to Step 6.
3. Choose User Mode from the Edit menu.
4. Select the radio button for Advanced.
5. Click OK.
6. Type your DNS address in the "Name Server addr." field. If you have more than one, press Return at the end of each address to place the next on a new line.
7. Close the control panel, clicking Save when prompted.


Note: Some networks and Internet service providers use a protocol that allows your computer to discover DNS service automatically on the network without manually typing the address. This is why you may not be provided with a DNS server address for your network. If your network provides automatic discovery, you should only encounter the symptoms if you have specified an incorrect DNS address, versus leaving the address field empty, which would not affect your computer. Even when automatic discovery is provided, it is still a valid step to manually enter DNS addresses when troubleshooting an Internet connection issue.

Troubleshooting Internet connections

These technical documents provide troubleshooting information for all aspects of your Internet connection. See:

106748: "Mac OS X: Troubleshooting a Dial-Up/PPP Internet Connection"
106764: "Mac OS X: Opening Web Browser Before Connecting to Internet Results in Alert Message"
106749: "Mac OS X: Troubleshooting a Cable Modem or DSL Internet Connection"
106747: "Mac OS X: Troubleshooting a PPPoE Internet Connection"
 
Referring to the earlier problem: Comcast tech who came out discovered that the RCA modem I was using was receiving incorrect profile settings from the Comcast Servers and was (apparently, he could not confirm) deliberately limiting my speed and access - - hence my speed was a very slow 70k or so and my FTP, Eudora Mail, and just about everything I tried to view via browsers on the internet was truncated and failed to load completely.

Replaced Modem to force server to provide different setting profiles for my account and instantly problem stopped.
 
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