OSX Crashing... HELP!

A

Axxis22

Registered
New here, hello. Was told this is the best place for help.


Have a 2 week old MacBook Pro.

Yesterday, system started to crash. Figured it was the added RAM, so I pulled it out. Hour later another crash. Ended up with a total of 6 crashes.

when I say crashes I mean, when the grey screen comes up and makes me reboot.

I am over seas, out of town. Dont have my OSX CDs or anything.

any ideas?

Thanks!
 
I will stick with this always. NEVER EVER buy a new Mac model (even a MacBook Pro) until Apple works all of the bugs out.

Aside from that, go up to the Apple icon tab in the finder (next to the Finder tab) and click "About this Mac". When the window comes up, click the "More Info..." button. It will open an application called System Profiler. On the left hand side, select the "Diagnostics" text. This will run a diagnostic and tell you the problem.

Also, while in System Profiler, click the "ATA" text. there should be a thing that says "ATA Device Tree". Click the "Toshiba" text and look at the data for "S.M.A.R.T. starts". if it says Verified, then you are in the clear. if not, your Hard Drive will die soon, so back up your data.

You could also open Disk Utility to search form problems (which is in the Utilities folder in Applications.

Luck for you, you have the Warrenty, which I think is good world wide. Call the US Apple store (1-800-SOS- APPL) and they might be able to help you. Where are you? there might also be an Apple store there.

for future time saving, download SMARTReporter from the Max OS X download page. it gives u constant status of your SMART

good luck
 
awesome.. thanks for all the help.. will try it now

from miami but currently in amsterdam. there is an apple store right by me. so i guess that can be my backup
 
clicked diagnostics and says "no information found"

clicked ATA and the only drop down option I have is "MATSHITADVD-R UJ-857"

when i clicked verify disk permissions i got:

Verify permissions for “Macintosh HD”
Determining correct file permissions.
Permissions differ on ./Library/Application Support/Macromedia, should be drwxrwxr-x , they are drwxrwxrwx
Group differs on ./private/etc/authorization, should be 80, group is 0

Permissions verification complete
The privileges have been verified or repaired on the selected volume

when I did the "verify disk"

Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
The volume Macintosh HD appears to be OK.
Mounting Disk

1 HFS volume checked
Volume passed verification


ideas? sorry for the long details. thanks again..
 
after running your various tests and diagnostics, and if there is a problem, go to the Apple store there. how long are you going to be there? it might take 1 week + to fix the problem so if you are leaving before then, do it when you get back to the US. also update this thread with your stats
 
Create a test user as well. (don't name it "test", though, and _do_ give it a password.) And login to that user account without Fast User Switching, so _only_ that account is active at testing time. Play around. Do what you usually do. Of course you won't have your usual settings and files, but you can still run installed applications etc. Does it happen there as well? Btw.: You should reboot after repairing permissions.
 
Hello there, fellow Miamian. :D

Anyways, have you applied all of the firmware updates and software updates that were available for the Intel Macs? Don't know if you made it back from Amsterdam, but when you do that might be something you'll want to do and see if the fimware update fixes things.
 
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