Rant against "corporate America" and my ISP...

jeepster485

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Seeing as this forum is open to off-topic subjects....I figure I might put my 2 cents in here....

I just wanted to say that I hate customer service departments. I get so aggrivated being sent around in circles when you're trying to get something done. I had an Iomega Peerless drive at my work go bad and it took me almost two weeks to get them to tell me how to return it. They gave me a whole list of things to try to see if it would work, including making sure the cable was plugged in. I did what they said just to humor them, but the drive wouldn't even power on so I knew for a fact that it was broken. I realize they have to do this because some people might not actually think of checking a power cable or something but I really think it's ridiculous.

I use to work for one of the big three national drugstore chains until they had a marketshare agreement with another of the big three. So I became an employee of the company that took over, and over six months later I am still receiving employee letters, etc. from the company I was fired from......I called them and told them I no longer worked for their company and wanted to be removed from their mailing lists; so they told me that the mailing list information was part of a different company. Seems kind of funny for another company to send employee's information on behalf of the company they work for....

The most recent dispute I've had is with my ISP. Within the past two weeks the main local number we use has stopped working with our computers. We switched to an alternative but can only get my dad's iBook connected with V34 compression.......26400bps isn't fast. I emailed EarthLink using their online message thing to tell them and got a message back saying that I should try an alternate number and that they weren't responsible for any charges to our phone bill if we accidentally use a number out of the area. Well I realize that but aren't they responsible for reliable service? Considering the number we are using right now is not reliable and the number we typically use doesn't even work, I think it's something messed up with they computers and not ours. And since my parents are spending 22 bucks a month for an ISP I think that they should at least look into the problem to see if they enacted an anti-Macintosh filter on that particular number or something......

If you have actually read up to this point I hope I didn't bore you too much. Any ideas on a good ISP that's cheap? ;) Thanks for listening!
 
all i can say is Iomega sucks. i wouldn't buy another one of their products again. it's amazing how they can sell their technology to other manufacturers and they can get it right, but iomega can't. :mad:
 
i hear ya there.
we've been using ATT for a couple years and they have connected me at the
highest 28.8. I have a 56k modem! I don't think any Of the 1SP'S today are mac friendly. If they are you have to have Cable and Mac 0S 8.6.
They still giggle at codemn mac os x users from recieving support because they
Claim Our System is Unsupported . boo to them.

i should stop posting. no keyboard sucks.
 
I got one...

I'm having problems with my Linksys route, the WAN link light starts blinking - it normally NEVER EVER blinks unless the cable is disconnected, and my computers go offline until it stops blinking - sometimes powering it off and back on works, sometimes disconecting the cable and reconnecting it works (yeah, I've tried three other cables, no luck) sometimes nothing helps and it'll eventually work on it's own...

So I finally call Tech Support (being a Techie, that's a very humiliating thing!)...

First question out of the tech's mouth (after what product I was using, my name and phone number) :
"What version of Windows?"

:confused:

Well, first of all - I'm using a ROUTER with multiple PORTS... Meaning more than one computer, right?

What version of Windows? Uh, take your pick... just to play with him - I said "10", he paused and I clarified "Mac OS 10". :rolleyes:

To make him feel better I confessed that I also have three machines with Windows. :p

Funnier thing... nothing he had me do had anything to do with Windows... or Mac... or Linux... or....

And after a while, he came to the exact same conclusion I had - it's defective! (but alas I can't find the original reciept so I can't get an RMA until I find it! And hopefully it's been under a year! Grrr!)

Tech Support! Blah! :p :rolleyes:
 
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