re: HP PSC 2355 scanner 'all in one' will not load

[isaotasaka]

i've installed the hp image zone software and i get this message
"The scanner is busy, or you do not have a scanner selected. Please select a scanner in the Director/Imagezone and make sure it is not in use by another program when you try again."

my cable is hooked up as the printer works but i can't get the scanner to function.

 

[powermac]

Have you tried going to HP web site and see if any update drivers, etc are available?

 

[isaotasaka]

tried that and still not reading the my scanner. any other suggestions?

 

[Aucke]

To add to the confusion:

I have been scanning with my HP Photosmart for a while, never any problems. Recently, I changed my ROUTER to a newer and more powerful device. Since then, when I try to scan a document to pdf using Adobe Acrobat pro, I always get the same error message:

"The scanner is busy, or you do not have a scanner selected. Please select a scanner in the Director / Imagezone and make sure it is not in use by another program when you try again."

I tried to Refresh the Attached Devices in my router's settings, and this enabled to scan using the HP Device Manager, but still no luck in Adobe!

Go figure.