Returning Goods bought on the Internet

[Viro]

I'm trying to return a product I bought on the Internet. The way I understand it, in the UK you are allowed a cooling off period of 7 days before you are disallowed from returning a product. Well, the company that I'm trying to return the product to seems to be ignoring my emails (!!).

Any one know of any trade bodies/government agencies to contact to report on them? Bear in mind, this is for the UK.

 

[Convert]

Start off here

Apologies from a fellow briton

 

[Viro]

That's for British Columbia. Now, you can't tell me you think that's part of the UK

 

[ora]

You could try trading standards at http://www.tradingstandards.gov.uk/ , and i definitely am in the uk.

 

[Convert]

**** didnt notice that...sorry...

 

[bobw]

Viro - You should let others know the name of the company.

 

[Viro]

Ironically, the name of the company is Buysafe Online (http://www.buysafe-online.com).

 

[bobw]

[font=Verdana,Arial,Helvetica,sans-serif]Telephone: 0870 241 8 249
E-mail: [/font][font=Verdana,Arial,Helvetica,sans-serif]admin@buysafe-online.com[/font]

 

[Zammy-Sam]

Ironically, the name of the company is Buysafe Online (http://www.buysafe-online.com).

lol! Ironically..

 

[pds]

is it by chance a sony 802.11g network adapter?

 

[Viro]

Yeap it's the wireless adapter. And bobw, I've sent them a few emails, but I haven't called them yet. Will probably do that later in the day.

 

[pds]

So, how's it going, did you get them to take it back?

 

[Viro]

Nope.

 

[Zammy-Sam]

so, what's the problem? You think you are stucked with it?

 

[Viro]

I've just placed it in my girlfriend's laptop. She'll be getting a wireless connection at her house soon, so at least it's being put to good use.