Dudes (and Dudettes):
Steve Jobs, the CEO of one of America's favorite companies is not going to reply to an email from one of his customers. He doesn't have that kind of time in the day. He not only manages Apple, but also Pixar, his other baby. He has "other important things to do" in the day. He's probably aware that MacOSX.com exists, but do you really think he reads the forums every day, or even once in a while? Hell no! Someone showed him this website during a meeting. This man has a life. He's not a geek, he's a business man, he thinks all day, making his ideas and dreams into reality like the rest of humanity wishes it could. He has a wife and family and spends time with them, not replying to customer email requests.