I just got off the phone with an Apple Specialist and I told him Apple can make things right and resolve my issue or have an angry unsatisfied customer. They chose unsatisfied. I purchased a brand new ibook and received it 2 weeks ago. From the moment I started the laptop I have had problems. I ended up sending a new laptop to apple for service. Never used and out of the box. They said they fixed the laptop. I received it back after a week and ended up having the same issue with it. They suggested I bring it to a local specialist. They thought my issue was corrupted software and my install disks for OSX 10.2 were also corrupted. The apple specialist locally found that they could not install any operating system on this ibook and the laptop is going back to apple a second time.
Remember! This is a brand new ibook never used with these kind of problems. Now I talked to an Apple Specialist requesting apple keep this laptop and send me a new machine or give me a refund. They refused to do either. They said they will repair the laptop. I do not think my request for a new machine replacement is un reasonable at all. Again I never even had a chance to use this machine. Problems out of the box. I have $1200 invested in to this laptop and it will be around 3 weeks when all is said and done before I can attempt to use it. They did offer me a free second battery. Nice jester but i just wanted a working machine 2 weeks ago and would of been happy. I see no reason why I am stuck and the loser here. Apple could of sent me a new replacement and I would be typing a letter on how professional they could of been and happy i would of been. Then they could of just repaired the laptop and sold it refurbished. My suggestion is to buy a pc from someone other than apple. Though they attempted to provide good customer service they fell way short.
Unsatisfied customer who should of purchased a Dell.
Remember! This is a brand new ibook never used with these kind of problems. Now I talked to an Apple Specialist requesting apple keep this laptop and send me a new machine or give me a refund. They refused to do either. They said they will repair the laptop. I do not think my request for a new machine replacement is un reasonable at all. Again I never even had a chance to use this machine. Problems out of the box. I have $1200 invested in to this laptop and it will be around 3 weeks when all is said and done before I can attempt to use it. They did offer me a free second battery. Nice jester but i just wanted a working machine 2 weeks ago and would of been happy. I see no reason why I am stuck and the loser here. Apple could of sent me a new replacement and I would be typing a letter on how professional they could of been and happy i would of been. Then they could of just repaired the laptop and sold it refurbished. My suggestion is to buy a pc from someone other than apple. Though they attempted to provide good customer service they fell way short.
Unsatisfied customer who should of purchased a Dell.