I had noticed this on a couple of my tickets, but thought nothing of it as it wasn't many. The users are getting email notification after they respond to a tech on their own question.
DeltaMac has this one:
http://macosx.com/tech-support/trying-to-install-jaguar-10-2-on-a-bie/27661.html
It was a question that did not get a tech assigned until I manually corrected it.
This is also a good example of the empty space under Tech Support. How - why is that there? I noticed it on a few other tickets, but again thought nothing of it thinking it was the system.
DeltaMac has this one:
http://macosx.com/tech-support/trying-to-install-jaguar-10-2-on-a-bie/27661.html
It was a question that did not get a tech assigned until I manually corrected it.
This is also a good example of the empty space under Tech Support. How - why is that there? I noticed it on a few other tickets, but again thought nothing of it thinking it was the system.