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It will run disc burner (they're only mac compatible aif data files), but with toast and itunes, it says, no recorder, check cables and power. Should I still use your fix-it technique?

I have toast 5 titanium, and the old version of itunes on 9.2.2, running a Lacie cd/rw U&I 8x4x32. (There's also protools and quicktime, but that's it). The computer doesn't recognize the CD/RW. Which updates to firmware, authoring support, etc. do I need, and what is the best method/order to...