All Internet Connection Settings Defaulting Back

[bijit_bora]

Hi....I have not yet got an answer to my above question. Can you please follow up

Greetings,

I am from a Mac OSX support group, but not working on a mac. I had a caller using 10.3 Panther whose Network settings would keep changing everytime he reboots. I reset his "SHOW" to "Speedtouch", but it would keep reverting to "Network Status". and he would get a "Server not found" error. I locked the settings by clicking on the lock on the screen to prevent further changes, but it would unlock on rebooting and the same problem occurs again. I also uninstalled and reinstalled modem drivers. (After doing that shouldn't all the fields become blank so that we can fill the information agan?). The fields still had the same settings filled in. I got him connected and able to surf on Safari, but again the problem would crop up. Please help as this has happened in some other cases as well. What am I doing wrong? .. A couple of questions..

a)When should we click on the lock? Should we click on the lock first and then click apply now. How should the configuration changes be made permanent?

b) He had a printer plugged in as well. Got him to disconnect that. Would that make any difference? Well, it did not in this case.

c) Can you please tell me exactly the different ways to connect onto the net using speedtouch. Like clicking on the phone icon on the desktop or going through the connect button in "Network". Some macs have the phone icon and some do not. Why?

Thanks so much in advance

 

[ElDiabloConCaca]

I had a caller using 10.3 Panther whose Network settings would keep changing everytime he reboots. I reset his "SHOW" to "Speedtouch", but it would keep reverting to "Network Status".

This is perfectly normal behavior. It does not mean that the network settings have actually changed. When you open the Network pane of the System Preferences, the default is to show you the "Network Status" information. This does not mean that settings made to the "Speedtouch" network setting have been changed or reverted to default.

To see if the changes you make under "Speedtouch" stick, simply select "Speedtouch" from the pull-down menu and check to see that the settings entered there are correct.

and he would get a "Server not found" error.

This sounds like a configuration error. How does the caller connect to the internet? DSL? PPPoE? Are the correct DNS servers and other settings entered correctly in the "Speedtouch" settings? If they connect via PPPoE, are they first establishing a good connection, then trying to surf the internet? Trying to surf the internet without first connecting via PPPoE would cause this kind of error. PPPoE settings in Mac OS X can be configured to auto-connect whenever the user tries to access the internet, negating the need to first manually establish a connection via the Network pane of the System Preferences or via the Internet Connect application.

I locked the settings by clicking on the lock on the screen to prevent further changes, but it would unlock on rebooting and the same problem occurs again.

My guess is that the user is the admin user of the computer, and hence when the user enters their password and logs in, that all locked settings automatically unlock.

Locking settings is to prevent non-admin users from making changes to certain settings.

I also uninstalled and reinstalled modem drivers.

Is the user using a USB modem? If not, and if they are using an ethernet modem, no drivers should be required, nor should any be installed.

(After doing that shouldn't all the fields become blank so that we can fill the information agan?). The fields still had the same settings filled in.

Installing and uninstalling drivers does not change the settings in the Network pane. They're completely unrelated.

a)When should we click on the lock? Should we click on the lock first and then click apply now. How should the configuration changes be made permanent?

You should click the lock when you don't want non-admin users making changes to certain settings.

The configurations settings are made permanent when you click the "Apply Now" button in the lower right-hand corner, or when you "back out" of the Network pane of the System Preferences back to the pane showing all preferences, or when you quit System Preferences.

b) He had a printer plugged in as well. Got him to disconnect that. Would that make any difference? Well, it did not in this case.

If the printer is USB, and the modem is USB, it may or may not cause problems -- most likely, in this case, the printer is not the problem.

c) Can you please tell me exactly the different ways to connect onto the net using speedtouch. Like clicking on the phone icon on the desktop or going through the connect button in "Network". Some macs have the phone icon and some do not. Why?

It depends on, a) how the modem is connected to the computer (ethernet, USB, router, etc.), and b) what service is provided to the user (PPPoE [commonly, but not always, used for DSL connections], DHCP [commonly, but not always, used for cable modem connections], etc.).

If they use PPPoE, using the Internet Connect application is a common way to establish a connection. Internet Connect has the option of placing a "phone icon" in the menubar for easy accessibility.

I believe that using the Network pane's "Connect..." button is the same thing as connecting via Internet Connect. If you connect via the Network pane, then open Internet Connect, chances are Internet Connect will detect that a connection has already been established, and only offer you a "Disconnect" option. Vice-versa (connect via Internet Connect, then open Network pane) probably has the same effect.