AppleCare Cares Nothing For Downtime

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While you're doing your exhaustive research, try reading **THIS THREAD**. Specifically, posts 3, 5, 25, 28, and 38.

You're just plain, vanilla, no frills, no bells or whistles, wrong. Companies replace displays, computers, printers etc. this way ALL THE TIME. My Officemax extended service plan replaced my broken HP Fax/copier by sending me a new one BEFORE they ever laid hands on the broken one. Officemax's service IS superior to Applecare.

Verizon replaced my $500 Kyocera 7135 this way as well, when it died. Verizon's service is superior to Applecare.

Circuit City handed my wife a loaner laptop when she brought hers in, before they'd even *looked* at it. CC's service is superior to Applecare.

There is absolutely, positively nothing special about stand-alone flat screen displays that makes them somehow less eligible for realtime replacement than these other items. The specific item is, in any event, irrelevant - the service policy is. And Apple's is just not as customer friendly as these other businesses. Period.

And as far as I am concerned, you lost most of your credibility right off the bat with your attacking users' claims that their computers are important to them. How do you know that people with porn on their macs don't also use them (as I do) to pay all their bills electronically? Or to stay in contact with relatives in other countries? You, sir, are in no position to judge. It's neither your business nor Apple's what the machines are used for; if their attitude - or yours - is that it's not important that the equipment (or failing that, the service) be reliable - for whatever purpose a user may need - then you may as well stop there; any company managed with that attitude is doomed, as is any argument mounted from that starting point.
 
I'm done with this. I said before that unless you get it from a retail store with their warranty. I don't feel like arguing with you. If you were smart, you'd actually do some research before going online and complaining. Blah blah blah. At this point from the way your talking, your either extremely young or extremely ignorant. I showed you comparisons, yet you want to talk about Circuit City and Office Max. Yay, I'm happy for you, OfficeMax replaced your printer! Yay!


The entire purpose of your original post was Apple not providing a solution for people that can't have down time. They do, but you didn't bother to seek a solution.

I don't see how I lose credibility. You beat the whole thing about Apple being the BMW of computers. I explained how all that works. Maybe someone who makes that kind of comment should own a BMW or at least know someone who owns a new BMW. Then you continued to complain about how Apple's solutions sucked in comparison to other vendors. I showed you how it was on par with Dell and Gateway, but you were happy that OfficeMax just did an exchange for you. The OfficeMax deal probably happened within the first 30 days. I have personally had bad expierence with in store warranties, like CompUSA, and Fry's electronic. A friend of mine bought monitor from there, and they wanted to send it in for repair with no loaner. Why? Because the warranty gets it repaired. But no, lets avoid all the facts from someone who actually knows what they are talking about because they have worked in a service place, or someone who knew about Pro options, or someone who knows about the actual comparisons being made, or someone that proved it was on par. Because OfficeMax exchanged your messed up printer, probably within the 30 days. Yay for Office Max.
 
Well, so glad you're done with me. I can't tell you what a relief it is.

Every one of the items I listed had an optional extended service agreement, and real-time replacements WERE a provision of those agreements, right there in black & white. I'd be happy to even post tiff's of each hardcopy agreement, if you want.

Let us be perfectly clear: guarantees for equipment of comparable sophistication and price (to a Mac display) *can* be purchased, in which a replacement is SHIPPED TO YOUR HOUSE the same day you make the phone call for service. *THIS* is superior service, and Apple does not offer this at ANY price. No, NOT EVEN Procare:

For ProCare services, you must redeem Services for Covered Products at the Apple Retail Store where the ProCare services package was purchased....

....You must pick up Covered Products within sixty (60) days after being notified by Apple that they are available.
Click to expand...

Even if they fixed it the next day, you'd still have to drive out there, twice.

I also have to say you have a LOT of nerve accusing me of being "immature". Granted, I've told you when I think you're wrong, and that I think your credibility has suffered, but if you're going to use expressions like "blah blah" and "yay for..." let alone accuse me of "whining," you're going to slide quickly into self-parody.

I have personally coordinated the purchase of at least 20 Macintosh systems and tens of thousands of dollars in software, printers, monitors etc. over the last two decades. Yet, because you spent time doing actual work on Macs, you think you have a better perspective on what constitutes good service?

How does that follow? The techs have no control over replacement or return policy; I no more blame them for this than I'd blame an airline pilot for lost baggage. When did I dump on the techs? When did I say they were lazy or slow? Never!

What I did, and do, say is this: For the cost of Applecare, and with NO additional burden on their tech staff, Apple could and should ship replacement units and allow users to ship back the damaged unit in the same package. This shortcoming is at the CORPORATE and/or POLICY level, NOT the tech-staff level.

And no, it is in no way pertinent that Officemax is a retailer and Apple a manufacturer; the two companies ARE competitors in the extended-warranty business, and Officemax's product is simply better.
 
I got a loaner when my Canon ZR10 went bad. It's too bad that after a year from the time they fixed it, it broke again and was out of warranty! Dang. Still love Canon though!
 
Brian, do you have an update to the story? Do you have the monitor back already?
I think it would be a great thing to have an update to this..
 
Yes, the 20" is back on my desk, and looking better than ever. I shipped it out on a Wednesday evening, and had it back the following Wednesday.

Watching the status on Apple's site, the day it arrived it went into the status 'Hold, awaiting part". There it stayed until Tuesday noon-ish. After the part arrived, the repair was completed and the unit shipped within a couple of hours.

When I opened it here, the screen was covered with a sticky protective plastic sheet. This surprised me a little - was the entire LCD panel replaced? Perhaps.

It even occurred to me that it could be a whole new display, but no, the serial number is the same. The receipt gave the replacement part number as 707-1012-R 'APPLE,DSPL,LCD,FALCON,20"'.

A week with the cheezy Dell monitor has made me appreciate the 20" all the more. Thanks just the same to cybergoober for reminding me that the G5 included a VGA adapter.
 
I think it's ironic how my post about seeing Apple do an exchange of a Powerbook on Applecare when the display messed up.

Oh well. I guess people don't like the truth.

We still have the high class OfficeMax warranty. :-D
 
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