I know others in the forum have had similar problems receiving error 17099 in Entourage when sending messages. I've reviewed these threads, tried the recommended solutions and still cannot resolve the issue. I'll try to be as succinct as possible with what's happening:
My company uses a 3rd party web host called registeredsite.com. We are very small, and do not use an Enterprise server.
At work, I have set up an Entourage account titled "StateNets", which I use connected to a DSL line at the office.
I should be able to access this email account at home as well. I can only receive messages, and am unable to send anything...regardless if it's sent to one address or multiple addresses; regardless if it's someone on our email system or not.
I have set up an additional Entourage account called "Home", and I use Comcast High Speed Cable with a Belkin 54 wireless router there.
When running the verification during setup, the only configuration that passes verification on the Outgoing Mail Server is: smtp.registeredsite.com
(Again, incoming mail is not a problem). The Comcast outgoing address does not work.
I have contacted Comcast several times and spent hours trying to troubleshoot with them, after understanding that error 17099 is an ISP problem.
I have tried every configuration of "requires authorization", including changing the server numbers to 465 (recommended by comcast), 587 (recommended by registeredsite.com) and the default, 25.
Nothing works.
The additional problem is that when attempting to send messsages, Entourage tries to send it via the "StateNets" account, not the "Home" acccount...I'm assuming this is because Comcast is not recognizing the "Home" account.
I have tried using an Ethernet connection, bypassing the Belkin54 router, to see if that was the issue...no difference!
I've got tech support from registeredsite.com baffled on this one too!
Do you have ANY idea what's going on here?
My company uses a 3rd party web host called registeredsite.com. We are very small, and do not use an Enterprise server.
At work, I have set up an Entourage account titled "StateNets", which I use connected to a DSL line at the office.
I should be able to access this email account at home as well. I can only receive messages, and am unable to send anything...regardless if it's sent to one address or multiple addresses; regardless if it's someone on our email system or not.
I have set up an additional Entourage account called "Home", and I use Comcast High Speed Cable with a Belkin 54 wireless router there.
When running the verification during setup, the only configuration that passes verification on the Outgoing Mail Server is: smtp.registeredsite.com
(Again, incoming mail is not a problem). The Comcast outgoing address does not work.
I have contacted Comcast several times and spent hours trying to troubleshoot with them, after understanding that error 17099 is an ISP problem.
I have tried every configuration of "requires authorization", including changing the server numbers to 465 (recommended by comcast), 587 (recommended by registeredsite.com) and the default, 25.
Nothing works.
The additional problem is that when attempting to send messsages, Entourage tries to send it via the "StateNets" account, not the "Home" acccount...I'm assuming this is because Comcast is not recognizing the "Home" account.
I have tried using an Ethernet connection, bypassing the Belkin54 router, to see if that was the issue...no difference!
I've got tech support from registeredsite.com baffled on this one too!
Do you have ANY idea what's going on here?